Technical Support Technician - 26-04132

Technical Support Technician

• 26-04132 NavitasPartners
• 4.

0 Yonkers, NY Job Details Contract From $25 an hour 1 day ago Qualifications Network troubleshooting Microsoft Outlook MCP IT asset management MCSE Laptop (troubleshooting support) Equipment installation Visio Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation System maintenance Patch management Video surveillance Computer hardware Customer support ticket management WAN Bomgar Windows Server administration Microsoft Project Training Equipment inventory management Escalation handling CompTIA A+ Mobile devices

Full Job Description Job Title:

Technical Support Technician Desired Location:

New York, New York Duration:

Contract (12 Months) Job Summary The Technical Support Technician provides on-site and remote IT support for end users, ensuring smooth operation of hardware, software, and network systems. This role supports a high-volume, fast-paced environment and plays a critical part in maintaining uninterrupted access to essential IT services. Work Schedule Shift 1: Sunday

• Thursday (8:00 AM
• 4:00 PM) Shift 2: Tuesday
• Saturday (2:00 PM
• 10:00 PM) May require rotational shifts based on operational needs Key Responsibilities Provide Tier II technical support for hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Support video conferencing tools and meeting room technology Troubleshoot issues using remote tools such as Bomgar Manage and update tickets using service desk systems Escalate complex issues to higher-level support teams Maintain IT inventory of hardware and software assets Apply system updates and security patches Provide end-user training and technical assistance Coordinate equipment repairs and vendor support Handle equipment setup, relocation, and decommissioning Support video surveillance systems such as Genetec Ensure timely resolution of support requests in a high-volume environment Required Qualifications Strong experience with: Microsoft Windows 10 Microsoft Office 365 (including Outlook, Project, Visio) Experience supporting desktops, laptops, printers, and peripherals Knowledge of mobile device support (e.

g., tablets, smartphones) Familiarity with local and wide area networking concepts Experience with remote troubleshooting tools Strong problem-solving and customer service skills Ability to multitask in a fast-paced environment Ability to lift and move equipment up to 50 lbs Preferred Qualifications Experience with Microsoft Windows Server environments Certifications such as A+, MCP, or MCSE Experience supporting video surveillance systems Experience working in enterprise or multi-location environments For more details reach at