Technician-NOC (Net) - II

Job Requirements Cary, NC Confidential Polygraph None Career Level not specified Salary not specified Join Premium to unlock estimated salaries

Job Description Job Title:

NOC Technician Location :

Cary, NC (Hybrid) About the Role We're looking for a customer-focused Technical Support Engineer to help deliver reliable, high-quality network support experiences . In this role, you will troubleshoot complex network issues, support enterprise customers, and ensure system reliability while collaborating across teams to resolve incidents efficiently. You will act as a key point of contact for customers, owning issues end-to-end and driving resolution with a strong sense of urgency and accountability. What You'll Do Provide technical support for network-related issues across routing, switching, and wireless environments Troubleshoot and resolve incidents, ensuring timely resolution within SLA targets Monitor and manage ticket queues, prioritizing and following up on open cases Document issues, resolutions, and workflows in internal systems Escalate complex issues to appropriate teams and coordinate resolution Maintain and support customer network devices and infrastructure Deliver excellent customer experience through clear communication and ownership Mentor junior team members and contribute to knowledge sharing Minimum Qualifications Bachelor's degree or equivalent practical experience 3-5 years of experience in technical support, networking, or service desk environments Strong understanding of networking fundamentals (routing, switching, wireless) Experience working with ticketing systems and incident management workflows Ability to work in 24x7 support environments, including weekends/holidays Fluent in English (written and verbal) Eligible to obtain Government Confidential Security Clearance Preferred Qualifications Degree in Information Technology or related field Certifications such as CCNA, JNCIA, or similar Experience in telecom, service provider, or enterprise support environments Familiarity with ITIL processes (incident, problem, change management) Strong troubleshooting, communication, and customer-handling skills group id: cxjudgpa Apply now