Computer Operator II (Night shift)

Computer Operator II (Night shift) Brightstar Lottery - 2.0 Cranston, RI Job Details $43,680 - $51,792 a year 1 day ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Gym membership Benefits from day one Life insurance Qualifications Computer operation Customer relationship building Client relationship development Task prioritization Technical writing Technical troubleshooting support POS systems

Full Job Description Location:

Cranston, RI, US, 02920

Requisition ID:

19256 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Responsibilities Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services. Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements. Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision. Performs intermediate level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures. Monitors logical security through use of established tools and procedures. Performs intermediate level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures. Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision. Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed. Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines. Submits recommendations to create and/or maintain operational procedures and checklists. Adheres to service level agreements by following established SLA performance requirements Adheres to IT best practices by following established IT best practice performance and audit requirements Supports local testing policies and procedures Building Bright Futures By joining Brightstar, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, Brightstar provides a range of benefits to support your overall well-being. Medical benefits available from day one of employment. Three weeks of paid vacation per year, with prorated accrual for the first year. 401 (k) with employer match and 100% vesting from day one. Company-paid parental leave, life insurance, short-term disability, and long-term disability. Gym membership reimbursement, free identity theft protection, and tuition reimbursement. Qualifications Two-year technical college degree or comparable experience 1-2 years' experience in related field preferred Minimum technical knowledge and skills requirements - Required Where applicable, must be able to monitor and troubleshoot multiple technologies. Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands Working knowledge of

FTP/SFTP

protocols Comprehensive knowledge of Office suite and PC operating systems Intermediate knowledge of Retailer POS, call center tools and Other skills - Required Builds strong relationships at all levels. Exhibits professional and customer appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers Demonstrates effective technical writing skills and presents information in a professional and engaging manner Organizes and plans work effectively. Balances priorities among stakeholders. Completes work in a thorough accurate, well thought-out and timely manner and with attention to detail Demonstrates initiative and self-motivation. Sets high goals for selfand others and demonstrates a strong sense of urgency Achieves results in a high-pressure environment Success Profile Leading Complexity Leading People Leading the Business Leading Self #LI-LM1 #

LI-HYBRID

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $51,792. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note:

programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.