Information Systems Technician- IT Infrastructure - SC, Beaufort - Job

TITLE Information Systems Technician- IT Infrastructure

ABOUT THE ORGANIZATION

Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C. Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers. Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care.

POSITION

Information Systems Technician- IT Infrastructure

LOCATION

Beaufort Memorial Hospital

FULL-TIME/PART-TIME

Full-Time SHIFT Days

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

The Information Systems Technician provides first response telephone support for all end users on a wide variety of hardware, network, software and server issues. When unable to resolve, refers caller to appropriate IS staff member. Documents customer trouble reports in help desk database system and contacts customers to clarify request and ensures all necessary information is included. Support users at all BMH facilities. Assists with remote sites and physician offices in planning, troubleshooting, testing, training and understanding PC based software, and Meditech, as well as assisting assigned departments with their information needs.

POSITION REQUIREMENTS

Education:

Associate Degree in computer-related field or equivalent experience. Broad knowledge of PC hardware and peripherals, and various software packages, i.e. Microsoft Office and MS Windows. Knowledge of basic network administration functions.

Experience:

A minimum of two years of related experience, requiring broad knowledge of computer hardware and software. Demonstrated ability to effectively explain technical procedures and to troubleshoot technical problems. Excellent communication and presentation skills.

Certifications/Licenses:

None specified.

EOE STATEMENT

Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.