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Information Technology Support Technician
Job
CTG
Clarksville, TN (In Person)
Full-Time
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Job Description
Information Technology Support Technician at CTG Information Technology Support Technician at CTG in Clarksville, Tennessee Posted in about 5 hours ago.
Type:
full-timeJob Description:
CTG is seeking motivated and customer-focused IT Support Technicians to support desktop and end-user device operations for a valued client in Clarksville/Nashville, TN area. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. This is a contract role through October , working standard Monday-Friday normal business hours . There may be occasional off-hours support required based on project needs, including one weekend in October to support go-live preparation .Client Location :
Onsite, Clarksville, TN Key Responsibilities:
Client Build Support- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment. End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures. Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
Preferred:
A+ Certification or equivalent technical certification.Ideal Candidate Profile:
- 1-2 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.