Air Operations Support, Level 1 (Job #33284)

Air Operations Support, Level 1 (Job #33284) InnoSource

• 3.

3 Memphis, TN Job Details Full-time $25 an hour 1 day ago Benefits Paid training Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED VoIP Computer hardware WAN macOS Full Job Description Are you interested in a full-time career with a Fortune 100 award-winning company? We are currently seeking an IT-experienced individual in Memphis, TN. You will be part of the Technician Support Team. A Tuesday-Saturday schedule with third-shift hours and great benefits. Key Responsibilities

• Air Operations Tech Support, Level I Support role to the extent permitted by FedEx and using processes and technologies approved by FedEx.

Requests include break/fix for pcs, laptops, tablets, desk phones, printers Set up / configuration of new devices Troubleshoot hardware and software issues Phone consultation, intermediary between end users and FedEx technical support (Infosec, email, networking, encryption, wireless) Asset disposal and data security Required Skills and Knowledge

• Air Operations Tech Support, Level I What Makes You a

Great Fit:

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software Installing Printer drivers, IP Printing/Cloud Printing OneDrive Setup and migrations w/ OneNote Cloud Sharing Attempt Data Recovery on failed systems Troubleshooting skills (encryption, password issues) MacOS troubleshooting Mac

LAN / WAN

connectivity troubleshooting Network Troubleshooting task Diagnose cabling issues Network port connectivity verifications Locating rogue networking devices Networking component swapouts (Router, Switch, WAP) Ability to become familiar with FedEx approved hardware Cisco VOIP installation and troubleshooting support

LAN / WAN

support and troubleshooting Ability to utilize TACACS to view switch information Ability to utilize NetDB to perform port assignments Customer Communication Skills Ability to maintain composure with challenging customers Able to direct customers to correct support groups Workload prioritization Sense of urgency Need Spotlight and Tech Service KB access Freight

• Level of support provided prior to Execnet Break/Fix / Temp replacements Cell support
• tech setup/troubleshooting of cell phones (non mgmt. included) Ready and assist with video conferencing equipment New board room video equipment Will have some assistance with Video Conference Room support Maintain Video Conference Equipment Point of contact for Level 3 video conferencing
• Point to point bridging Networking
• Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out Work w/ Network Engineer Cisco VOIP support (Install / Troubleshooting) Intermediary between multiple support groups Setup and troubleshoot new-tech non-standard devices (Typically PC equipment, accessories) Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini) Familiarity with new technologies such as MDM/Intune/cloud computing Education and Experience•Air Operations Tech Support, Level I A minimum of one (1) year of computer experience, required High school diploma or GED equivalent, required Benefits and Pay•Air Operations Tech Support, Level I Third-shift hours: 10 PM to 6:30 AM, Tuesday through Saturday Competitive pay: Earn $25.

00 / hour while making an impact.

Top-tier benefits:

Comprehensive healthcare coverage Vision and dental reimbursement Free life insurance for your peace of mind Tuition reimbursement eligibility after one (1) year of employment 401k retirement plan (with up to 4% match) eligibility after one (1) year of employment About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. Pre-Employment Checks As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required. Equal Opportunity Employer

• Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran #

ENGHP Pay:

$25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Tuition reimbursement

Work Location:

In person