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Avaya Technician - Tier 2
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MRCC Solutions
Memphis, TN (In Person)
$52,902 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and skilled Avaya Technician - Tier 2 to join our technical support team. In this role, you will be responsible for diagnosing, troubleshooting, and resolving complex telecommunication and network issues related to Avaya systems and associated hardware. Your expertise will ensure seamless communication infrastructure operations, supporting both enterprise-level telephony and data networks. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, delivering exceptional service to our clients and internal teams. Your proactive approach and technical proficiency will be key drivers in maintaining optimal system performance and customer satisfaction. Responsibilities Diagnose and resolve advanced issues with Avaya telephony systems, VoIP solutions, and related hardware components. Perform field service tasks including on-site repairs, equipment installation, configuration, and maintenance of telecommunication systems. Conduct fiber splicing, cabling (Cat5, Cat6), and network installation to support robust LAN/WAN infrastructure. Skills Extensive experience with Avaya telephony systems and VoIP technology. Strong knowledge of computer networking concepts including Ethernet wiring, LAN/WAN setup, and network protocols. Proficiency in fiber splicing techniques along with experience working with low voltage electrical systems.