IT Technician I

IT Technician I Nature Careers, United States 1 day ago

Location:

Memphis, TENNESSEE

Job Type:

FullTime The IT Technician I provides technical support to internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Job Responsibilities:

Meet or exceed a high level of customer satisfaction through application of customer service focused soft skills and adherence to established SLAs. Provide basic mobile, desktop, and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support). Install and configure appropriate software and functions according to specifications and requirements. Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout life of incident. Perform troubleshooting to diagnose and resolve problems. Create, document, and escalate issues and problems according to set standards. Proactively develop deep knowledge of technical concepts, processes, and procedures. Perform other duties as assigned to meet the goals and objectives of the department and institution. Maintain regular and predictable attendance. Minimum Education and/or

Training:

High School Diploma or GED.

Minimum Experience:

Experience providing support around IT systems (e.g. operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals) preferred. Prefer experience with Windows, Apple, and Linux. Licensure, Registration and/or Certification Required by

SJCRH Only:

Certification in A+, Network, Windows, or Apple preferred.

Special Skills, Knowledge and Abilities:

Certification in A+, Network, Windows, or Apple preferred. Applies basic knowledge of IT support and maintenance concepts and processes, incident request life cycles, metrics, and resolution principles in delivery of routine IT support. Is able to analyze and diagnose routine problems, under supervision. Addresses problems with guidance where feasible, and escalates effectively. Prioritizes routine tasks under guidance and/ or supervision. Responds to clearly stated service expectations of his/her clients. Ensures customer needs are met promptly. Is open to any type of change or new idea presented. Shows eagerness to learn from different avenues. Addresses needs/ problems in a logical manner, using defined approaches. Manages own time well to plan work and meet daily task needs. Executes routine tasks under guidance and/ or supervision. Shows attention to detail, produces quality work on time. Has clear, concise communication in both verbal and written communication. Listens to requests, confirms understanding of routine needs, and provides accurate answers. Shares information within team as directed. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $22.00 - $38.50 per hour for the role of IT Technician I. Explore our exceptional benefits ! St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude. Similar Positions Network Engineer , Southwest Tennessee Community College, United States, about 3 hours ago Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technic... Dean, College Of Arts And Sciences, The University of Memphis, United States, 14 days ago Posting Information Posting Number FAE1989 Advertised Title Dean, College of Arts and Sciences Campus Location Main Campus (Memphis, TN) Position Number Category Academic Executive Department Coll... Director It Security , Southwest Tennessee Community College, United States, about 3 hours ago Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technic... Systems Analyst 1 , Southwest Tennessee Community College, United States, about 3 hours ago Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technic... Faculty Computer Information Technology (Tenure Track) , Southwest Tennessee Community College, United States, 4 days ago Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technic... Maintenance Tech Ii, Christian Brothers University, United States, about 11 hours ago

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Memphis, TN Posted:

Mar 23, 2026

Closes:

Open Until Filled Type:

Full-time Position...