EM Field Technician I- Dallas, TX

Responsibilities Job Summary:

As an Electronic Maintenance Field Technician I, you'll assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or electronic security equipment and systems. You'll travel to sites where equipment is located.

Key Responsibilities & Essential Functions:

• Troubleshooting / Testing / Repair & Replacement /

IT:

Acts as maintenance generalist who handles on-site servicing, diagnostics, and repairs for products or equipment could range from computers, healing and cooling systems, security systems, and more. Depending on experience level, may learn or perform some or all the work at this level. Completes duties with instruction and under supervision. Troubleshoots / repairs / replaces malfunctioning equipment; travels to sites where equipment is located. Identifies problems using electronic testing equipment. Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions. Performs project work on new Store installs, hardware refreshes, and new technology implementation, etc. Completes appropriate paperwork; maintains records as required.

Electronic Maintenance:

Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs, and laptops, point of sale (POS) equipment, voice and data communications, iOS Devices, etc. Installs / configures / maintains PCs and desktops, printers, and related peripherals (local and networked) Installs / configures / troubleshoots / repairs / replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, and keyboards) Troubleshoots / repairs Cat6 data lines. Installs / configures / troubleshoots / repairs access points and wireless equipment. Installs / configures iOS devices. Performs network troubleshooting to isolate, diagnose, and resolve problems. Provides user support on network technical issues.

Electronic Security:

Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to burglary equipment, video surveillance equipment, access control equipment (i.e., Genetec, AMAG), and voice and data communications equipment. Installs / configures / maintains burglary hardware, including control panels, network interface NVR systems, keypads, batteries / charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers / transmitters / interfaces, remotely programs alarm panels. Installs / configures / maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors. Upgrades / programs DVR software Installs / configures / maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers, remotely programs access panel software. Troubleshoots / repairs malfunctioning dial tone issues internally up to Telco D-Marc Troubleshoots and repairs network interface connections.

Customer Interaction:

Represents business culture, empathic and attentive in interacting with customers when approached. Knows how to resolve conflicts while maintaining positive impressions. Build strong relationship with customers. The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

0+ years of experience

Knowledge/Skills/Abilities:

Working knowledge of MS Windows / MS Office

• PC skills
• Customer service skills
• Verbal / written communication skills
• Time management and organization skills; focused attention to detail
• Ability to transport and operate scissor lift

• Education:

  A related degree or comparable formal training, certification, or work experience

• Licenses/Certifications:

  A+ certification from CompTIA
• A+ / Network+ certification
• Certification in electronics
• electrical technology
• Valid driver's license and excellent driving record to drive company vehicle
• Minimum age 21 (mandatory) Must have a valid U.

S. drivers license for 3+ years and currently have a valid Class C Texas driver's license (no CDL required) Excellent driving record No moving violations or preventable accidents in the past 3 years No DWI, DUI, or related convictions; no felony convictions No suspended or revoked driver licenses, permits, or privileges in any state / county (mandatory)

Physical Demands & Working Conditions:

Function in a fast-paced, retail, office environment Drive to and from Stores for service calls Travel by car or plane with overnight stays Regularly lift 20+ lbs. Occasionally lift and carry 50+ lbs. (mandatory) Load / unload parts into vans in all weather conditions Work underneath checkout counters, in offices, or in all Store locations where electronic equipment is installed. Work extended hours. Stay available to rotate on a 7x24 on-call schedule. Constantly bend, squat down, stand to work in any area, from offices to mechanical rooms Work on ladders and mechanical scissor lifts of various height must be in Dallas The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised:

11/01/2024

Qualifications:

UNAVAILABLE