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Network Operations Center (NOC) Technician I

Job

Spectraforce

Lucas, TX (In Person)

Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/6/2026

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Job Description

Job Title:
NOC Technician Location:
Allen, TX Duration:
12 months
Type:
Temp- possible FTE opportunity (based on performance & business needs)
Work Schedule:
Mon, Off Tues, Wed, Thurs , Fri, 7:00 AM - 5:30
PM CST Background Check:
Must pass CJIS prior to start
PLEASE NOTE
•
MUST BE IN A 30
minute commutable range! Location (City, State, Zip Code Only) Must be visible on every resume or they will be rejected. Distance will be verified on every submittal•Job Summary Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
Function:
Network operations & technical support for 9-1-1 call handling systems.
Cross-Functional Dependencies:
Multiple departments
Roles and Responsibilities:
Monitor and maintain computer networks and systems Ensure stability of telecommunications infrastructure Respond to network alerts and troubleshoot issues Perform regular network performance checks Coordinate with field technicians and engineers Maintain records of outages and quality control Execute incident response for remote/cloud operations Manage ServiceNow Incident, Change, and Problem Management Conduct remote network surveillance and event response Triage and resolve incidents within SLA timelines Collaborate with SMEs for complex troubleshooting Provide customer-facing support via phone, email, and portal Communicate with stakeholders during service-impacting events Manage vendor tickets effectively
Qualifications & Skills:
Strong knowledge of IP networking and protocols Experience with network monitoring tools 1+ years troubleshooting IP connectivity and hardware errors Proficiency in
VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio) Strong analytical and documentation skills Ability to perform under pressure and respond quickly
Key Responsibilities:
Network monitoring and response Technical support Outage support
Preferred Skills:
Experience in
Network Operations or Telecom Certifications:
Network+, Cisco
CCST/CCNA ITIL
Certification Experience with AWS Cloud surveillance