Customer Experience Technician

Customer Experience Technician 4.3 4.3 out of 5 stars

POSITION OVERVIEW

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

RESPONSIBILITIES

Demonstrate a working knowledge of all pharmacy rules and regulations Interpret faxes, escripts, verbal, and written prescription orders Input all information into the company's dispensing software Charge credit cards for orders Answer patient/customer phone calls and provide excellent customer service Process refill requests from patients and provider' offices Call patients about new prescriptions Call providers for refill requests Maintain compliance with the Company's patient confidentiality requirements Follow all policies and procedures set forth by Company Perform other duties as assigned

SUPERVISE DIRECT REPORTS

(yes or no) No

QUALIFICATIONS/ TRAINING

(e.g. professional qualifications, on-the-job training, education) An equivalent combination of education, training, and experience may substitute. High School Diploma or equivalent Current tech certification or registration as required by the state of employment Must exhibit excellent customer service skills and empathy Excellent communication skills, listening skills and attention to detail Ability to identify problems and recommend solutions Experience with Microsoft Office products, data entry, email, internet Good math skills are essential Enjoy working in a team environment Possess a strong work ethic Prior experience working in a retail pharmacy preferred Travel As part of your job duties, travel may be required. If applicable, you will be compensated at the current IRS mileage reimbursement rate.

Pay Range:

$21.50 - $26