Network Operations Technician (NOC) -Temp

Network Operations Technician (NOC) -Temp 4.1 4.1 out of 5 stars STRATA Networks is seeking a motivated and customer-focused Network Operations Technician (NOC) -Temp to join our Network Operations Center team. This is a temporary position. This role is responsible for assisting business and residential customers by troubleshooting broadband, landline, and wireless services. The ideal candidate will demonstrate strong technical skills, excellent communication, and a professional, customer-first attitude. Key Responsibilities Receive and respond to customer calls politely and professionally. Assist callers of varying technical knowledge with troubleshooting and support. Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services. Provide remote support and guide customers through technical solutions. Create, manage, and maintain trouble tickets in a timely and accurate manner. Dispatch field technicians when necessary. Follow up with customers to ensure resolution and satisfaction. Escalate unresolved issues to higher-level support personnel. Perform additional duties as assigned. Qualifications Strong diagnostic and problem-solving skills. Excellent communication and customer service abilities. Outstanding organizational and time management skills. Good knowledge of internet security and data privacy principles. Above-average technical knowledge of networking equipment, PCs, servers, and printers. Ability to work independently and collaboratively in a fast-paced environment. Proven analytical skills with strong attention to detail. Ability to remain professional and courteous when assisting upset customers. Flexibility to work days, nights, weekends, and holidays as required. Working Conditions Work locations will rotate between the Roosevelt Corporate Headquarters and Vernal Data Center based on coverage needs. Requires working nights, weekends, and holidays as needed. Physical Requirements Ability to remain seated for extended periods of time while assisting customers by phone at a workstation. Why STRATA? At STRATA Networks, we are committed to delivering reliable communication services that keep our communities connected. As a Business System Technician - Level 1, you will be an essential part of that mission, ensuring our customers receive prompt, professional, and effective support. We offer a collaborative work environment, opportunities for professional growth, and the ability to make a meaningful impact in the lives of our customers. Join STRATA Networks and be part of a team dedicated to service excellence. Apply today.