Network Support Technician

Network Support Technician at Inserso Corporation in Williston, Vermont, United States Job Description Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently andor under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots. Assist in testing, applying, and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates andor guidelines to ensure quality requirements are met. Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner. Provide inventory support and input to the provided inventory system for the customer. Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests. Participate in pre-scheduled after-hours support of weekly on-call rotation andor as a team member supporting special projects or events. Conduct or provide new equipment deployments andor requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets. Analyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met. Should provide identificationfixing for the problems within existing systems designimplementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, databaseDBMS, and middleware.

Required SkillsExperience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process. Associate Degree or equivalent experience. 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. General knowledge network products and systems. Experience in a rapid paced, time sensitive, high-quality environment. Must have excellent team skills and collaboration skills. Attention to detail and follow-through. Ability to work with minimal supervision. Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local andor overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention... For full info follow application link. Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job. and