Level 2 Support Technician

About More Power Technology Group At More Power Technology Group, we don't just support IT—we empower organizations to thrive through smart, secure, and scalable technology solutions. As a trusted managed service provider, we specialize in delivering proactive support, cybersecurity, and infrastructure expertise to businesses and government agencies across the Pacific Northwest. Our team is driven by a shared mission to make technology accessible, reliable, and transformative. If you're passionate about solving real-world problems and want to be part of a company that values innovation, integrity, and community impact, we invite you to join us. What To Expect As a Level II Technician, you will be at the heart of our client success, resolving complex technical issues, deploying hardware and software solutions, and collaborating with a team that is committed to excellence. You will work directly with clients to ensure their systems run smoothly and securely while gaining exposure to a wide range of environments and technologies. Expect a fast-paced, supportive atmosphere where your ideas matter, your growth is prioritized, and your contributions make a visible difference. This is more than a job; it is a chance to build a career with purpose.

POSITION PURPOSE

The Level II Technician is responsible for delivering advanced technical support, troubleshooting client environments, and ensuring reliable performance across hardware, software, and network systems. This role focuses on resolving escalated service issues, maintaining system stability, and serving as a knowledgeable technical resource for both clients and internal teams. The Level II Technician works closely with Level I technicians, project teams, and leadership to diagnose complex problems, implement effective solutions, and document outcomes clearly. This position requires strong technical aptitude, critical thinking, and the ability to communicate solutions in a clear and professional manner. The ideal candidate is proactive, detail-oriented, and committed to continuous learning. They can manage multiple service requests across a variety of client environments while maintaining high-quality standards, strong documentation practices, and effective collaboration. This position may require both remote and on-site client support, depending on the nature of the issue and project requirements.

POSITION DESCRIPTION POSITION

Level II Support Technician

ACCOUNTABILITIES/TASKS

Complete assigned work as specified in the PSA. Service networks and systems. Respond to requests from customers for technical assistance and support. Load and configure network and system software and hardware. Troubleshoot and repair network and system hardware and software problems. Complete work order documentation in a timely and accurate manner.

• Maintain tools and equipment. Maintain assigned tools, test equipment, and spare parts in good working order. Provide input for the selection of tools and test equipment.
• Provide technical input during bid preparation. Participate in pre-job bid meetings as requested. Interface with customers to identify needs, concerns, and to recommend solutions. Estimate man-hour requirements.
• Research technical issues as necessary. Provide technical solutions using all available resources. Research knowledge base as necessary to provide solutions.
• Contribute to efficient and effective business operations.

Participate in staff meetings. Provide input to business operations and planning. Assist in the selection and development of service staff. Support business operations as requested and as needed. Participate in safety and quality control meetings. Assist in keeping assigned areas clean and neat. Add/Update Client documentation in PSA. Maintain technical competency. Maintain model/brand service certifications. Must have a valid driver's license and reliable vehicle to perform onsite work that can be over 1 hr. away drive time.

KNOWLEDGE/SKILL/EXPERIENCE REQUIREMENTS

Preferred three (3) years of experience as a computer technician in a multi-client environment.

HUMAN RELATIONS REQUIRMENTS

Ability to interact with customers on a professional and friendly level. Ability to interact with other employees and management personnel on a professional and friendly level. Exhibit supervisory and team leader skills. Exhibit traits of personal reliability and consistency on a day-to-day basis. Exhibit a willingness to take personal responsibility for ensuring customer satisfaction. Exhibit a willingness to ask for and provide assistance to other personnel. Exhibit a high degree of professional and personal integrity regarding customer and store equipment and assets. Exhibit a high degree of personal grooming and appearance.

REPORTING RELATIONSHIPS

Report directly to Support Desk Manager Supervise the activities of Level 1 technicians as needed.

FREEDOM TO ACT

Implement technical solutions

COMPENSATION

$26.00 - $32.00/hour plus benefits Great opportunity and a clear path to vertical progression to Level III Engineer.

NOTE:

This position description is representative of major requirements and is not intended to be all-inclusive.

Job Type:

Full-time Pay:

$26.00 - $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Work Location:

In person