TIER 1 TECHNOLOGY SUPPORT SPECIALIST @ ITSC, 8 HRS, CONT.

As a Spokane Public Schools staff member, you'll uphold our commitment to creating a loving and collaborative learning community where all students belong and thrive. We are looking for team members who embrace differences, have a desire to work with a diverse community of learners, have a heart for the humans they serve, work as a team, grow and reflect through feedback, are lifelong learners and positive problem solvers. The primary job duties of the Tier 1 Technology Support Specialist is to deliver and install technology across district sites. This includes but is not limited to computers, printers, tablets, media streaming devices and other technology equipment. This position will ensure that technology installation processes are followed, and old equipment is properly disposed of in a manner to limit disruption to the classroom as much as possible. Strong customer service skills are required. Additionally, this position is responsible for working with the IT warehouse and recycling team members. The Tier 1 Technology Support Specialist will be responsible for working with the IT warehouse to prepare, and deploy equipment delivered to the ITSC. This position will help maintain an accurate inventory of technology, and work with school district staff to schedule and deploy equipment in an efficient manner. There will also be opportunities to assist other departments as needed with other projects.

Hours/Day:

8 Continuing Role Daily Start/End times: 7:30 AM - 4:00

PM Anticipated Start Date:

ASAP Benefits--Medical/Dental/Vision through SEBB (School Employee Benefits Board) are provided for employees who work at least 630 hours per academic year. Additional benefits may include vacation, sick, personal days, and paid holidays. Often, positions have additional pay provisions above what is represented on the salary schedule, all in accordance with the applicable collective bargaining agreements (if applicable) as negotiated.

SALARY SCHEDULE

Level 2 on the Technology Services Salary Schedule. Salary depends on experience in the same or similar position. Promotion or transfer placements will be determined by percentage of increase and consideration of appropriate experience credit. Click here to

DOWNLOAD SALARY SCHEDULE

Provide technical support to users throughout the district when required and escalate issues to other teams to ensure timely service. Help ITSC Warehouse staff maintain an accurate inventory of district assets stored in the warehouse as well as with any equipment deployed or installed. Deliver and install new technology including mobile devices, computers, printers, scanners, and audio/visual equipment. Operate various delivery vehicles, lift gates etc. ensuring equipment is secured to prevent loss and damage in transit and during delivery. Work with hardware repair technicians and Tier 2 Technology Support Specialists in transporting time sensitive equipment that has been damaged and/or repaired to and from the Technology building. Maintain a clean and safe work environment. Ensure proper processes are followed when delivering and installing technology equipment, both through the setup of new devices and disposal of surplus equipment. Work with ITSC Leadership and teams to accomplish both large quantity, major seasonal projects, and multi-site equipment deployment goals. Assist in covering service desk phones during times of high volume and/or additional coverage is needed. Other related duties as assigned.

REQUIRED QUALIFICATIONS

Two or more years of successful college or trade school education in the information technology field. Equivalent work experience may be substituted. Troubleshooting skills in both the computer software and hardware (desktop, laptop, and mobile device) area. Experience with Windows operating systems. Ability to properly prioritize tasks. Must be eligible to drive district vehicles. Must be able to work as a member of a team in a positive and professional manner. Ability to effectively communicate with users at all levels. Able to lift fifty pounds. Ability to work hours other than 7 a.m. to 5 p.m. Overtime, including evenings and weekends may be required. Access to personal transportation and possess a valid driver's license required. Provide Exceptional Customer Service and Maintain a positive work environment with other IT and school district staff. Demonstrated ability to work effectively with a diverse group of students, teachers, parents, and administrators while maintaining confidentiality. Relates positively to youth and adults of varying socioeconomic, cultural, and ethnic backgrounds.

DESIRED QUALIFICATIONS

Work experience in a school environment is beneficial. Experience supporting technology in a help desk environment. Experience in remotely troubleshooting software and hardware issues over the phone and e-mail A+ Certification. Experience in a Windows network environment. Knowledge of database structures and use for MS Excel and database management systems. Experience with directory systems and computer software management solutions such as Active Directory, Azure, SCCM and Intune. Experience with O365 applications. Experience supporting mobile device platforms for use in classrooms. (Such as iOS, Android, Windows). Work Schedule - Days and hours (listed above) are subject to change depending on program and district needs. Stipends, Leave Accruals and Holidays - Stipends, leaves and paid holidays are in accordance with the applicable collective bargaining agreement Collective Bargaining Agreements as negotiated.

Benefits Highlights:

The School Employees Benefits Board (SEBB) administers health insurance and other benefits for employees of Washington's school districts who are in benefit eligible positions (at least half-time/20 hours per week in a regular position). Multiple medical plans offered from various providers such as Kaiser Permanente WA, Premera Blue Cross, and the Uniform Medical Plan (for example) to fit your needs for varying cost and care options. Vision and Dental plan options, as well as standard Life and AD&D insurance are offered at no cost to the employee. The SEBB program also offers additional employee paid benefits like Dependent Care Assistance Program (DCAP), supplemental Life and AD&D, Long-Term Disability insurance, and Medical Flexible Spending Arrangement (FSA). Benefit eligible Spokane Public Schools employees and their dependent family members have access to free, confidential counseling, consultation and referral services through the Employee Assistance Program. School District Employees participate in the Washington State Department of Retirement Systems (DRS) public pension plan. Employees can choose from a lifetime retirement pension plan or a hybrid pension and investment plan that contributes between 5% and 15% of wages to retirement. When employees meet plan requirements and retire, they are guaranteed a monthly benefit for the rest of their life from the employer-funded pension. Employees can also participate in voluntary savings programs to increase retirement savings such as the DRS Deferred Compensation Program or by participating in a 403(b) retirement plan through the District's plan manager, OMNI. See more about employee benefits at https://www.spokaneschools.org/page/salaries-and-benefits A fingerprint background check is required for all prospective employees Spokane Public Schools complies with all federal and state rules and regulations and does not discriminate in the admission, treatment, employment, or access to its programs or activities on the basis of age, sex, marital status, race, color, creed, national origin, the presence of any sensory, mental, or physical disability, to the use of a trained guide or service animal by a person with a disability, sexual orientation including gender expression or gender identity, or honorably discharged veteran or military status. This holds true for all students who are interested in participating in educational programs and/or extracurricular school activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding compliance and/or grievance procedures may be directed to the school district's Title IX/Staff Civil Rights Officer, ADA Officer, Harassment, Intimidation, Bullying (HIB)/Student Civil Rights Officer and/or 504 Compliance Officer. The following Civil Rights Compliance Coordinators have been designated to handle questions and complaints of alleged discrimination:

Civil Rights Coordinator and Title IX Coordinator:

Jodi Harmon, JodiH@spokaneschools.org 509-354-7344 Section 504

Coordinator:

Melanie Smith, MelanieSm@spokaneschools.org 509-354-7284 Other district contacts:

ADA Officer:

Stephanie Busch, StephanieB@spokaneschools.org 509.354.5993

Affirmative Action Officer:

Jodi Harmon, JodiH@spokaneschools.org 509-354-7344

Equal Opportunity Officer:

Jodi Harmon, JodiH@spokaneschools.org 509-354-7344 Harassment, Intimidation, Bullying (HIB)/

Student Civil Rights Officer:

Melanie Smith, MelanieSm@spokaneschools.org 509-354-7284

Address:

200 N Bernard Street, Spokane 99201-0282 View EEO Information