PC Support

ESSENTIAL FUNCTIONS

• Answer help desk phone and input support issues into tracking system.
• Troubleshooting and repair PC software and hardware issues.
• Setup and installation of personal computers.
• Knowledge of Microsoft Windows 10.
• Knowledge of Microsoft Office Platform
• Knowledge of Adobe Acrobat software
• Deploy operating system image to PC's.
• Deploy mobile devices, cell phones, tablets, and parts scanners.

ADDITIONAL FUNCTIONS

Assist IS Manager, Network Administrator, DBS Administrator with installation and maintenance of routers, switches, servers, cabling, phones, and other IT hardware as needed. Diagnose printer malfunctions and notify third party managed print provider. Support rotating on call schedule. Other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• Minimum of high school graduate or equivalent.
• Minimum one (1) year of hands on experience supporting personal computers in a business environment.
• Solid understanding of personal computer systems and software.
• Experience with Microsoft Windows 10 operating systems, Microsoft Office and antivirus software.
• Basic Understanding of the Apple iOS and Android mobile operating system platforms
• Ability to learn Caterpillar and third-party software applications.
• Ability to learn and adapt quickly to new developments in personal computer technology
• Professional oral and written communication skills required.

Company supplied MSHA training may be required to support users at mine site locations.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Material and equipment directly used: Personal computer, computer terminal, and peripherals.
• Office environment requiring professional dress and appearance.
• Sit 6-8 hours.
• Use hand for repetitive fine manipulation.
• Viewing computer screens for extended periods.
• Must be able to lift up to 50 pounds.
• Climb several flights of stairs.

High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.