Product Owner

Product Owner Salesforce Service Cloud (Acquisition Integration), Field Service/ServiceMax is must Chicago, IL This role suits someone self-driven and proactive who thrives in ambiguity, enjoys untangling complex system and process differences, and can move fluidly between strategic roadmap conversations and detailed requirements work.

Key Responsibilities Product ownership:

Own and prioritize the product backlog for Service Cloud integration work; maintain a clear, business-aligned roadmap across the TSA-exit, standalone, and integration phases. Requirements & user stories: Elicit requirements from business and technical stakeholders; write clear, well-formed user stories with acceptance criteria that engineering and QA can act on without ambiguity.

Data migration:

Own the business view of data migration scope, mapping, quality, and reconciliation as SomaLogic data moves toward the customer target state.

Integration:

Coordinate integration of Service Cloud with connected systems; partner with integration owners on design, sequencing, and dependencies across.

Acquisition integration delivery:

Drive the phased plan from TSA exit through standalone operation to final consolidation, keeping near-term stability and long-term target state in balance.

Stakeholder communication:

Act as the bridge between business users (support, customer success) and the technical delivery team; communicate priorities, trade-offs, and progress to leadership and cross-functional partners. Delivery & project management: Plan and track delivery against milestones; manage dependencies, risks, and scope across multiple workstreams.

Solution design partnership:

Work with Salesforce admins, developers, and architects to shape practical solutions; make informed calls on configuration vs. customization and on standalone vs. integration-ready design. Quality & governance: Ensure changes move through proper sandbox/release and change-management processes; support testing, UAT, and adoption.

Preferred / Nice

to

Have:

Field service / ServiceMax exposure to field-service operations, work orders, installed base, or preventive maintenance. SAP working familiarity with SAP (or comparable ERP) and how it integrates with service platforms. Domain experience prior experience with Scientific Instruments companies. GxP experience background working in GxP / regulated, quality-driven environments (e.g., computer system validation awareness).