Product (Solution) Owner | Patient Flow

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Scheduled Weekly Hours:

40 Product (Solution) Owner |

Patient Flow Location:

Hybrid - Candidates must reside in WI, MI, MN, or IA to be considered.

Reports to:

Director, ITDS Business Systems - Financial & Scheduling Please note: Immigration sponsorship (e.g., H-1B) is not available for this position.

Position Summary:

To enhance operational alignment and ensure consistent, high-quality service delivery, Emplify Health is establishing a dedicated Patient Flow Solutions Team within IT Digital Services (ITDS). This team will be the enterprise's central point of accountability for patient access workflows, clinical operations, and cross-functional collaboration. The Solution Owner within this team is responsible for aligning with organizational strategy, driving the vision, developing the roadmap, and achieving the goals and objectives of the assigned patient flow solution. This role requires bringing deep knowledge and decision-making authority to ensure stakeholder engagement and that end-user needs are met. The Solution Owner shares accountability for success with the cross-functional team assigned to the solution. The ideal candidate will be highly effective in communication with all stakeholders, including operational and business leads, Scrum Masters or Project Managers, and Developers. They will thrive in a fast-paced, collaborative environment and demonstrate a strong commitment to continuous learning and improvement. The team will initially focus on Patient Flow functionality, including Prelude (registration), ADT Grand Central, Patient Registration, Billing, Referrals, Work Queues, Letters/Documents, Hello World, Appointment Reminders, Welcome/Kiosk, DAR/BCAs, Co-pays, Real Time Eligibility, Department Build, and management of incidents, enhancements, tasks, and demands not related to Cadence Scheduling or Ticket Scheduling.

Key Responsibilities:

Maximize the value of outcomes from the solution team's work. Define and achieve improvement and strategic outcomes, financial goals, and success metrics related to the solution. Own the solution as a set of capabilities that enhance business value. Maintain and prioritize the solution backlog to reflect the most valuable outcomes. Ensure business solutions align with organizational goals and priorities. Develop competitive and differentiating use cases for complex, multi-year opportunities. Identify and interpret end-user requirements for solutions and services. Discover opportunities for solutions within the customer/user base. Build and manage relationships with key stakeholders and subject matter experts. Analyze and interpret data to enhance service delivery. Communicate the business value of services and solutions to customers and functional areas. Collaborate with business areas, portfolio management, technology, and support teams to define and resource new features. Develop and manage the solution budget. Obtain approvals, track progress, and report to management. Share responsibility for overall team performance. Lead recruitment and skill gap identification for the solution team. Work harmoniously within a large cross-functional team at all organizational levels. Maintain regular and predictable attendance.

Education and Experience:

Required:

Bachelor's degree in Business Administration, Healthcare Administration, Engineering, or related field. 3-5 years of experience in agile product ownership, product or solution management, leadership, or functional expertise. Proven experience implementing large-scale functional improvements or strategic outcomes. Skilled in facilitating meetings at multiple organizational levels. Ability to work across functional groups and identify improvement areas. Excellent oral and written communication skills. Servant leadership mindset with innovative problem-solving skills. Experience in data analysis and understanding business value. Proficiency in prioritization methodologies and change management practices. Healthcare experience is ideal.

Desired:

Experience working in Agile or Scrum environments.

Licenses and Certifications:

Required:

Any license or certification relevant to the area of specialty.

Desired:

PSPO (Professional Scrum Product Owner) certification. Additional Agile certifications such as CSPO (Certified Scrum Product Owner).

Technology:

Primarily Epic technology with the need to become familiar with other integrated business technologies.

Why Join Us:

Tailored Benefits Package:

We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

Flexible work location:

While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to on-site needs. In addition, candidates must reside in WI, MN, IA, or MI at the time of hire. If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee's unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it's more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.