Scrum Master

Scrum Master Tata Consultancy Services - 3.9 Cupertino, CA Job Details $80,000 - $150,000 a year 1 hour ago Qualifications Stakeholder engagement Program management Project planning Mid-level Change management Release management Successful product launch management Scrum User journey mapping Workshop facilitation Cross-functional collaboration Escalation handling Cross-functional communication Stakeholder management Full Job Description Work with cross functional teams for successful releases and deployments. Manage New Product Introduction (NPI) release. Manage sprint planning and facilitate retrospective drives for project success. Collaborate with design and engineering team to map end-to-end user journeys and system interactions. Facilitate stakeholders workshops and alignment sessions to create journey improvements and ensure seamless execution across teams. Act as a thought leader and change agent in the transformation of traditional support and service into a modern, proactive, and personalized customer experience. Develop and maintain a deep understanding of enterprise support models, including tiered support structures, SLAs, and escalation paths. Partner with product and engineering teams to ensure that enterprise support requirements are considered in the design and development of Apple products and services. Collaborate with Customer Success Managers to gather insights into enterprise client pain points and technical challenges and translate these insights into actionable improvements in digital support journeys.

Salary Range:

$80,000 - $150,000 a year Location Cupertino, CA Job Function

TECHNOLOGY

Role Scrum Master Job Id 398137 Desired Skills Program Management | scrum master Salary Range $80,000-$150,000 a year