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Job Description
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Job Title:
SCRUM MASTER L1
City:
Jacksonville State/Province:
Florida Posting Start Date:
6/23/26 Wipro Limited (
NYSE:
WIT, BSE
507685,
NSE:
WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description Position Summary:
The Problem Manager is responsible for managing the end-to-end lifecycle of problems within the IT environment, with the objective of preventing incidents, eliminating recurring issues, and minimizing business impact. This role operates within IT Service Management (ITSM) frameworks (e.g., ITIL) and bridges reactive incident response with proactive service improvement. The Problem Manager leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are implemented and institutionalized, driving stability.
Primary Skills:
ITIL Framework Problem Management Incident / Change Management Root Cause Analysis (RCA - 5 Whys) Splunk ServiceNow /
Automation & self-healing systems Proactive monitoring Continuous improvement Enterprise-scale RCA Reporting & documentation Leadership & facilitation skills Required Skills Familiar with ITIL methodology Incident / Problem / Change Management, Release / Deployment, Operational Readiness Minimum 3 - 5 years of experience leading Problem Management analysis Leading structured investigations using methodologies like 5 Whys to identify true root causes and prevent recurrence Excellent analytical and problem-solving skills Deliver cross-functional solutions and drive thematic analysis to minimize risk Working knowledge of Splunk and analysis tools Strong written and verbal communication skills to translate complex technical issues to stakeholders Ability to work independently and as part of a team Strong understanding of operational/business processes and stakeholder management Strategic mindset with attention to patterns and trends Proven capability to lead deep-dive investigations and drive resolution Detail-oriented with focus on documentation, SLA adherence, and continuous improvement Excellent leadership and facilitation skills Experience with BMC Remedy, ServiceNow, and Microsoft tools
Desired Skills:
Familiar with ServiceNow Well versed in ITIL methodology Experience in large enterprise-scale root cause analysis Knowledge of automation, self-healing, and proactive monitoring systems Customer-centric mindset
Mandatory Skills:
ITIL Problem Mgmt .
Experience:
5-8 Years . The expected compensation for this role ranges from $60,000 to $135,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply now Apply Now Start applying with LinkedIn Start Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open roles that match your interests and skills Search Jobs >
