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Job Description
Scrum Master - II (USD)#26-10915
$58.62 per hour
NYC, NY
All On-site Job Description
MUST HAVES
(Non-Negotiable Requirements)
8+ years of relevant experience as a Scrum Master, preferably within the insurance or financial services industry.
Well-versed in leading scrum team events and PI planning.
Strong technical background with hands-on experience in Scrum team competencies (e.g., programming, testing, requirements gathering) prior to assuming Scrum Master or Project Management roles.
Technical expertise to mentor Scrum teams across all competencies, including Development, Testing, Business Analysis (BA), DevOps, User Acceptance Testing (UAT), and Integrations, with the ability to effectively coach in agility best practices.
Sufficient technical depth to analyze risks and process gaps, propose solutions, and actively assist with remediation activities.
Proficiency with Agile and work management tools, including JIRA, Confluence, and Ativo.
Demonstrated capability to mentor teams on AI usage to improve productivity and delivery outcomes.
________________________________________ Role Overview
We are seeking an experienced Senior Scrum Master to support our Field Experience value stream. This role is responsible for driving projects from inception through delivery while promoting Agile excellence across technology and business teams.
The Senior Scrum Master will:
Lead project facilitation across the Technology portfolio using Agile methodologies and tools
Serve as a hands-on mentor and coach to Scrum teams
Partner closely with Product Owners, value stream delivery leads, technology teams, and business partners
Report directly to the Release Train Engineer (RTE)
________________________________________
What You'll Do
Provide training, coaching, and facilitation to help teams reach a high-performance state
Guide and mentor teams in Scrum and Agile principles to maximize delivery effectiveness
Help teams meet sprint and Program Increment (PI) goals
Support Product Owners in developing, refining, and maintaining product backlogs
Represent teams in Scrum of Scrums and other cross-team planning and coordination forums
Support adoption and proficiency of Agile tools such as JIRA and Confluence
Mentor teams in the use of AI tools to streamline documentation, planning, and execution
Ensure transparency and accuracy of progress reporting to stakeholders
Monitor and optimize team velocity and delivery metrics
Identify and remove impediments to team progress
Proactively resolve conflicts and delivery issues
Coach teams toward stronger collaboration, self-management, and accountability
Foster healthy interactions within teams and with external stakeholders
Bring energy, focus, and resilience to drive sustainable Agile transformation
Ensure continuous improvement through retrospectives and process inspection
Contribute to Agile maturity through participation in the Community of Practice
Track and report Agile performance metrics such as velocity, burndown, and predictability
Facilitate all Scrum events:
o Daily stand-ups
o Sprint planning
o Sprint reviews
o Retrospectives
Monitor Scrum team compliance with Agile frameworks within JIRA
Help build and sustain self-organizing, high-performing teams
________________________________________
What You'll Bring
Bachelor's degree in Computer Science or a related field (required)
Scrum Master certification preferred
Proficiency with AI-enabled tools, particularly in JIRA, Confluence, Ativo, and Microsoft Copilot
Proven technical mentoring experience across software development and delivery disciplines
Experience managing projects that leverage service-oriented architecture (SOA)
Strong understanding of Agile methodologies and a proven delivery track record
Deep understanding of the Software Development Life Cycle (SDLC)
Strong familiarity with life insurance or financial services environments
Experience facilitating or moderating large-scale workshops or cross-functional sessions
Ability to manage multiple complex system projects simultaneously
Excellent analytical skills, independent thinking, and sound judgment Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans