Senior Scrum Master

Seeking a Certified SAFE Sr. Scrum Master!! The selected candidate will lead multiple scrum cross functional teams guiding them on how to use Agile, Scaled Agile Framework (SAFe), Scrum and Lean (e.g. Kanban) values/practices through servant leadership. This product is a communications platform that is built on ServiceNow CSM modules.

Responsibilities include:

• Create and nurture a culture of continuous learning, growth mindset and agile maturity in teams/ART through agile practices, agile mindset, metrics, SAFe guidelines, removes blockers and partners with leadership. Exhibits and permeates the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset.
• Facilitates the teams progress toward team goals.

The Sr. Scrum Master acts as the facilitator for many teams or as the Release Train Engineer (RTE) for a SAFe Agile release train(ART). Continuously engage in challenging the old ways of working to improve team level or ART level performance in the areas of quality, predictability, flow, velocity and other metrics defined by the enterprise. Help the team or ART focus on daily and/or Iteration Goals in the context of the current Program Increment (PI) or Release Objectives. Leads team/ART efforts in relentless improvement

• Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves. Facilitates team meetings such as Daily Stand-up, Iteration Planning, Iteration Review, Iteration Retrospective etc or ART level meetings such as PI planning, Scrum of Scrums, PI retrospectives etc
• Supports the teams/ART's efforts to continuously improve communications and relationships with other teams.

Takes a lead role in coordinating work with other teams to improve flow and throughput. Frequently represent the team in the Scrum of Scrums (SoS), or run the Scrum of Scrum meeting, and/or other program level ceremonies to plan, execute, and improve the work & operating models. Helps their teams remain aware of opportunities to engage and improve larger program effectiveness.

• Eliminates impediments by engaging the right stakeholders within the organization or partner organizations. The Sr. Scrum Master supports the team/ART in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Iteration or PI. Assists with internal and external communication and improves transparency.
• Exhibits and infuses the behaviors of a Lean-Agile Leader to nurture a Lean-Agile Mindset in the team, leadership and the program. Provide input and lead initiatives to improve business agility in the team/program/enterprise. Identify and drive the culture change required to improve agility within their teams and ART's. Required Skills

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Experience:

6+ years (at min.) of Scrum Master in the use of Lean, Agile SAFE methodologies. Proven success leading multiple Agile

IT/SOFTWARE FOCUSED

teams to agile maturity and improved customer outcomes. Knowledge of Scaling frameworks like SAFe is required

• Must be SAFe Certified Scrum Master (v6 preferred, v5 acceptable)
• A prior ServiceNow CSM project, as a Lead Scrum Master, is highly desired
• Healthcare industry experience is highly desired
• Must have Jira
• Scrum Master on a SAFe Agile Release train Leading Change and continuous improvement, working with a cross functional team by applying lean agile methods.
• Experience doing value stream mapping, system level optimizations etc. applying Theory of Constraints and other Lean techniques
• Knowledge of Lean Agile values, principles and practices
• Knowledge of Lean agile frameworks like Scrum, Kanban
• Knowledge of Scaling frameworks like SAFe
• Knowledge of Product Ownership, DevOps, Test Automation practices etc...
• Excellent communication skills written and oral