Mainframe Systems/Production Support Engineer

Mainframe Production Support Engineer Locations:

Chandler, AZ (Preferred) |

Des Moines, IA Schedule:

Day Shift - Supporting Production Operations (6:00 AM - 6:00 PM PST Coverage) Standard 8-hour workday with flexibility on start times.

Payrate:

$55-61/hr

Duration:

12-24 Months About the Role We are seeking experienced Mainframe Production Support Engineers to join a critical production support team responsible for supporting enterprise applications in a highly specialized mainframe environment. This role focuses on maintaining application stability, troubleshooting production issues, and ensuring uninterrupted business operations across Automated Credit, Rewards, and Credit Card Hub platforms. The team operates in a follow-the-sun support model, partnering closely with offshore resources to provide continuous coverage and seamless handoffs. This is an excellent opportunity for professionals who thrive in fast-paced production environments and have strong hands-on experience supporting mainframe applications. Key Responsibilities Provide L2 and L3 production support for business-critical mainframe applications. Monitor application performance, system health, and production processing activities. Analyze, troubleshoot, and resolve failed batch jobs and production incidents. Perform root cause analysis and implement corrective actions to prevent recurring issues. Execute and support ad hoc production jobs as required. Partner with Production Control teams to restart, recover, and validate failed processing. Respond to business user inquiries and support requests in a timely manner. Track, document, and manage incidents, problems, and service requests. Maintain accurate documentation of issues, resolutions, and operational procedures. Create and manage follow-up tasks and enhancement requests through ticketing systems. Participate in daily production support handoffs and coordination with offshore teams. Contribute to continuous process improvement initiatives to enhance production stability and operational efficiency. Required Qualifications Strong experience in Mainframe Production Support and Application Support environments.

Hands-on experience with:

JCL (Job Control Language)

COBOL CICS DB2 CA7 IDCAMS

Mainview Experience troubleshooting production incidents and batch processing failures. Strong problem-solving and root cause analysis skills. Experience supporting high-volume, mission-critical production systems. Familiarity with incident and change management processes.

Experience using tools such as:

ServiceNow JIRA Confluence Similar ticketing and documentation platforms Strong communication and collaboration skills.

Preferred Qualifications Experience with:

File Manager, File Analyzer , EZTRIEV Financial services, banking, credit card, or rewards platform experience. Experience working within a global support organization and follow-the-sun operating model. Ability to work independently in a highly specialized production environment. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.