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Contact Center Architect (AWS Connect)

Job

Spectraforce Technologies Inc

$132,226 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/18/2026

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Job Description

Title:

Contact Center Architect (AWS Connect)

Location:

Raritan, NJ (OR) Remote

Duration:

9 months

Top Skills Required:

1. AWS Connect 2. AWS Connect Q 3. Contact Center technologies Role Summary We are seeking a Senior Amazon Connect Architect town the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands-on architect role, not L2/L3 support. The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations. Key Responsibilities Serve as primary architect & SME for Amazon Connect across multiple global regions Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox) Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration Lead integrations with: ServiceNow CTI (CTA) AWS Lambda, DynamoDB, Kinesis, S3, Redshift Lex, Polly, Contact Lens WebRTC voice/videchannels Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs) Ensure security, IAM, compliance, and audit alignment with enterprise standards Own production stability, incident analysis, and resiliency improvements Lead global KT sessions, mentor engineering and operations teams Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations Mandatory Skills & Experience 10+ years overall experience in Contact Center Deep, hands on Amazon Connect experience (architecture + production) Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3 Proven ServiceNow CTI integration experience Experience supporting enterprise, multi region contact center platforms Ability toperate as a client facing architect & escalation point Strongly Preferred Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics) WebRTC or digital channel integrations AWS cost optimization and pricing model knowledge Experience working with AWS TAMs / solution architects Certifications (Preferred) Amazon Connect Communications Specialist Amazon Connect Developer AWS Certified Solutions Architect (Associate or higher) Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $63.57/hr.