Genesys Cloud Architect / Lead / Developer

Role:

1

Title:

Genesys Cloud Architect Location:

Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.

Required Skills:

Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.

Role:

2

Position:

Genesys Cloud Developer (2 openings)

Location:

Hartford, CT, Springfield, MA or Boston, MA (Day 1 Onsite)

Duration:

Long Term Contract Skills Required:

Genesys cloud - strong developer profiles

Role:

3

Position:

Technical Leads (3 openings)

Location:

onsite in Any nearby Client office / Hub Long term opportunity below Skills Set Design and configure scalable routing solutions in Amazon Connect, including contact flows, queues, routing profiles, and skill-based routing; leverage Python (AWS Lambda) to ensure accurate call distribution and optimal customer journey handling Implement and manage integrations supporting conversational IVR using Amazon Lex (good to have), along with APIs systems, to enhance routing decisions and overall agent workflow without modifying the custom CCP Amazon Connect/Lex Nova 2 Sonic (conversational and real time voice AI) - Good to have Amazon Bedrock integration and agentic patterns Amazon Connect AI agents