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Dynamics 365 CCaaS & Copilot Studio Architect

Job

GAC Solutions Inc.

Full-Time

Posted 5 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/25/2026

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Job Description

Dynamics 365 CCaaS & Copilot Studio Architect Remote • Posted 16 hours ago • Updated Just Now Full Time Part Time Remote Fitment Dice Job Match Score™ 📊 Calculating match score... Job Details Skills D3.js Customer Engagement SANS Microsoft Technologies Customer Service Customer Experience Artificial Intelligence Integration Architecture Data Analysis Reporting Application Lifecycle Management Continuous Integration Continuous Delivery IT Management Customer Relationship Management (CRM)

Solution Architecture Dynamics Microsoft Azure Communication Oracle Linux Summary Title:

Dynamics 365

CCaaS & Copilot Studio Architect Location:

GA,,IL,VA, Northern Virginia, NC,PA (Local candidates only) Dynamics 365 CCaaS Architect designs end-to-end contact center solutions using Microsoft technologies. Responsible for architecture across Dynamics 365 Customer Service, Omnichannel, and Copilot Studio. Translates business and customer experience needs into scalable technical designs. Builds AI-driven solutions like virtual agents and bot-to-agent handoffs. Defines integration architecture using Azure services for enterprise connectivity. Designs data, analytics, and reporting with governance and security in mind. Establishes

ALM, CI/CD

pipelines, and deployment strategies. Provides hands-on technical leadership and ensures successful delivery and go-live. Requires 12+ years of experience in CCaaS, CRM, and solution architecture. Needs strong expertise in Dynamics 365, Azure, Copilot Studio, and stakeholder communication. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

91128170

Position Id:

OOJ - 12727-11728-1777390355

Posted 16 hours ago