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Salesforce Field Service Architect
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Tata Consultancy Services Limited
Atlanta, GA (In Person)
$135,000 Salary, Full-Time
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Job Description
Must Have Technical/Functional Skills 10+ years of Salesforce platform experience, including 5+ years architecting and delivering Salesforce Field Service (FSL) solutions for manufacturing, industrial, or aerospace customers within the U.S. market Roles & Responsibilities Field Service Architecture & Design
- Own the end to end architecture of Salesforce Field Service solutions, ensuring scalability, performance, and alignment with enterprise standards.
- Design and implement complex FSL capabilities, including: o Work Orders & Work Order Line Items o Service Appointments & Scheduling Policies o Intelligent Dispatch & Optimization o Mobile Workforce Enablement (Salesforce Field Service Mobile App) o Asset, Installed Base, and Warranty Management
- Architect solutions for high volume service environments, including preventive maintenance, break/fix, depot repair, and condition based service models.
Manufacturing / Industrial
Domain Expertise- Translate manufacturing and aerospace field service processes into Salesforce solutions, including: o Installed asset hierarchies and serialized parts o Spare parts logistics and returns (RMA) o Technician skill based routing and certification tracking o Compliance, safety, and regulatory requirements (U.S. market)
- Support service models common to industrial and aerospace customers such as contract based service, SLAs, and uptime driven service outcomes. Platform & Integration Leadership
- Define Salesforce platform architecture across Sales Cloud, Service Cloud, Field Service, and Experience Cloud.
- Design robust integration patterns with ERP, MES, FSM, IoT, and external scheduling or inventory systems using REST, event driven, and middleware based approaches.
- Ensure proper use of Data Cloud, reporting, and analytics to enable service performance insights and executive dashboards. Governance, Quality & Best Practices
- Enforce Salesforce architectural best practices, including: o Governor limit aware designs o Asynchronous processing patterns o Secure data access and role hierarchies
- Lead solution reviews, technical design documentation, and deployment strategies.
- Mentor developers and administrators on FSL and platform best practices. Generic Managerial Skills, If any Stakeholder & Delivery Leadership
- Act a s a trusted advisor to business and IT leadership.
- Lead discovery workshops, solution envisioning sessions, and architecture reviews.