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Nexthink Architect
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Tata Consultancy Services Limited
Indianapolis, IN (In Person)
$140,000 Salary, Full-Time
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Job Description
Must Have Technical/Functional Skills
- Proven experience in administering and implementation of Nexthink
- Strong understanding of Endpoint management, and performance monitoring.
- Hands-on experience with scripting and automation (e.g., PowerShell, Python).
- Must have hands on experience in improvement of Dex/user experience score
- Must have done problem hunting with the help of Nexthink platform
- Have performed Value Realization of the use cases for automation
- Strong understanding of NQL(Nexthink specific)
- Have done integrations with ITSM and Chatbots
- Strong troubleshooting skills and ability to resolve complex system issues.
- Excellent communication skills to work with technical and non-technical teams.
- Familiarity with ITIL and IT service management best practices.
- Experience with Endpoint management tools (Intune, SCCM/MECM)
- Excellent analytical, communication, and stakeholder management skills Roles & Responsibilities
- Manage and optimize the Nexthink platform, ensuring its proper functionality and helping to improve the end-user experience. Responsible for the installation, configuration, administration, and troubleshooting of Nexthink, as well as supporting the broader IT teams with insights gained from the platform's analytics
- Administer and configure the Nexthink platform to meet organizational needs.
- Perform routine system checks, troubleshooting, and maintenance to ensure optimal performance.
- Manage system integrations with other enterprise tools (e.g., ServiceNow, Active Directory, etc.).
- Maintain and manage the collection and retention of endpoint data across the organization.
- Develop and maintain dashboards, reports, and alerts to provide actionable insights into user experience and IT performance.
- Monitor endpoint performance metrics and take corrective actions when necessary.
- Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.
- Act as a point of contact for internal teams requiring support for Nexthink-related issues.
- Provide troubleshooting and resolution for data discrepancies or platform-related issues.
- Collaborate with support and operations teams to ensure smooth Nexthink service delivery.
- Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.
- Continuously analyze data patterns to enhance the overall user experience.
- Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.
- Work closely with cross-functional teams (e.g., IT support, security, and operations) to ensure that Nexthink aligns with company goals.
- Conduct training sessions for teams using the platform to ensure proper usage and understanding.
- Translate technical insights into business relevant outcomes and ROI.
- Establish governance, access controls, and best practices.
- Act as trusted advisor to IT leadership and stakeholders.
- Support enterprise initiatives such as digital workplace modernization, and hybrid work optimization.
- Improved digital experience scores and endpoint stability
- Reduced incidents through proactive insights and automation
- Faster issue resolution and improved IT operational efficiency
- Clear, measurable DEX value communicated to leadership