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Professional Services CX Solution Architect

Job

Zoom

Overland Park, KS (In Person)

Full-Time

Posted 2 days ago (Updated 2 hours ago) • Actively hiring

Expires 8/5/2026

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Job Description

We are looking for a Solution Architect to join the PSO team supporting Zoom Contact Center delivery across the Americas. This is a hybrid architect-builder role - you will own the technical vision for complex enterprise implementations and actively participate in the build. You are the technical anchor on our most strategic engagements, translating business goals into scalable designs and production-ready configurations.
PSO HLD IVR WEM LOB ZCC CRM WFM API UAT CTI
+ 15+ years in solution/enterprise architecture contact center implementation or contact center customer consulting across complex digital ecosystems. + Strong background with enterprise-scale accounts - complex, multi- LOB contact center env To view full details and how to apply, please login or create a Job Seeker account