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Genesys Architect

Job

Smart Folks Inc.

Springfield, MA (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/6/2026

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Job Description

Job title: Genesys Architect Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI ‑ enabled CX features such as bots and agent assist.
Detailed Job Description:
Responsibilities Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.