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Contact Center Architect (AWS Connect)

Job

ICONMA, LLC

Raritan, NJ (In Person)

$127,026 Salary, Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/27/2026

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Job Description

Contact Center Architect (AWS Connect)#26-16223 $58.57-$63.57 per hour Raritan, NJ Onsite Job Description Our Client, an IT Services and Consulting company, is looking for a Contact Center Architect (AWS Connect) for their Raritan, NJ/Hybrid location.

Responsibilities:

Serve as primary architect & SME for Amazon Connect across multiple global regions Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox) Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration Lead integrations with: ServiceNow CTI (CTA) AWS Lambda, DynamoDB, Kinesis, S3, Redshift Lex, Polly, Contact Lens WebRTC voice/video channels Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs) Ensure security, IAM, compliance, and audit alignment with enterprise standards Own production stability, incident analysis, and resiliency improvements Lead global KT sessions, mentor engineering and operations teams Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations

Requirements:

10+ years overall experience in Contact Center Deep, hands on Amazon Connect experience (architecture + production) Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3 Proven ServiceNow CTI integration experience Experience supporting enterprise, multi region contact center platforms Ability to operate as a client facing architect & escalation point

Strongly Preferred:

Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics) WebRTC or digital channel integrations AWS cost optimization and pricing model knowledge Experience working with AWS TAMs / solution architects Certifications (Preferred): Amazon Connect Communications Specialist Amazon Connect Developer AWS Certified Solutions Architect (Associate or higher)

Years of Experience:

14.00 Years of Experience