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AWS Contact Center Solutions Architect

Job

Hana E Solutions Inc

Remote

$140,400 Salary, Full-Time

Posted 4 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

AWS Contact Center Solutions Architect Hana E Solutions Inc Sacramento, CA Job Details Contract $65 - $70 an hour 1 day ago Qualifications AI chatbots AWS IAM Cloud identity and access management (IAM) Systems integration Call center experience Infrastructure as Code (IaC) Infrastructure architecture design System design for system development Reducing cloud infrastructure costs IVR Enterprise Integration Terraform S3 Amazon CloudWatch Telephone systems Cloud automation CRM system proficiency

DynamoDB Amazon Kinesis AWS CloudFormation AWS Lambda Full Job Description AWS Contact Center Solutions Architect Location:

Remote /

Hybrid Employment Type:

Full-Time / Contract Position Summary We are seeking an experienced AWS Contact Center Solutions Architect to design, implement, and optimize enterprise-grade cloud contact center solutions using AWS Connect. The ideal candidate will possess deep expertise in contact center architecture, IVR development, AWS services integration, CRM integrations, and cloud cost optimization. Key Responsibilities Design and implement scalable contact center solutions using AWS Connect. Develop and manage

IVR/HIVR

call flows and conversational AI solutions using Amazon Lex. Integrate AWS Connect with CRM platforms such as Salesforce and ServiceNow. Build and maintain serverless integrations using AWS Lambda. Implement solutions utilizing DynamoDB, S3, Kinesis, CloudWatch, IAM, Contact Lens, and Connect Wisdom. Develop Infrastructure as Code (IaC) using Terraform and/or CloudFormation. Ensure AWS tagging governance and cloud compliance standards. Monitor and optimize AWS usage through Reserved Instances and Savings Plans. Collaborate with business stakeholders to improve customer experience and operational efficiency. Support migration and modernization initiatives from legacy contact center platforms. Required Qualifications AWS Certified Solutions Architect - Associate or Professional. Contact center architecture and engineering experience. Hands-on experience with AWS Connect. Experience with

IVR/HIVR

design and Amazon Lex integrations. Experience integrating AWS Connect with Salesforce, ServiceNow, or similar CRM platforms. Expertise with AWS Lambda, DynamoDB, S3, Kinesis, CloudWatch, IAM, Contact Lens, and Connect Wisdom. Experience with Terraform or CloudFormation. Strong understanding of AWS cost optimization strategies. Preferred Qualifications CCXP (Certified Customer Experience Professional). ITIL Foundation Certification. Six Sigma Certification. Design Thinking Certification. Experience Required 7+ years of Contact Center Engineering or Solution Architecture experience. 3+ years of AWS Connect implementation experience.

Pay:

$65.00 - $70.00 per hour

Work Location:

In person