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Call Recording Speech Analytics Engineer
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Experis
Remote
$141,981 Salary, Full-Time
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Job Description
Call Recording Speech Analytics Engineer Experis
- 3.
Job Title:
Call Recording Speech Analytics Engineer Location:
Pennington, NJ What's the Job? Implement, configure, and support call recording, speech analytics, and Workforce Management (WFM) systems for the organization. Coordinate with vendor partners such as NICE to ensure seamless system integration and deployment. Perform unit testing, performance testing, and troubleshooting to optimize system performance and stability. Support the transition of solutions into production, including monitoring and documentation. Collaborate with cross-functional teams to ensure solutions meet technical and business requirements. What's Needed? Minimum of 5+ years of hands-on experience with call recording platforms, speech analytics solutions, and Workforce Management (WFM) systems. Strong foundation in programming fundamentals, system configuration, and release management. Experience with NICE platform suite, Windows Server administration, and PowerShell scripting. Proficiency in SQL, web communication protocols, and Linux operating systems. Excellent troubleshooting, analytical, and documentation skills, with the ability to work independently and collaboratively. What's in it for me? Opportunity to work on innovative, enterprise-level solutions in a regulated environment. Engagement in a hybrid work schedule with a minimum of 3 onsite days per week. Chance to contribute to impactful projects supporting organizational growth. Collaborative and inclusive work environment fostering professional development. Competitive pay rate aligned with your expertise and experience. Upon completion of waiting period, consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands- Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity
- as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year
- all confirming our position as the brand of choice for in-demand talent.