Citizen Developer Global COE Lead

Citizen Developer Global COE Lead MetLife

• 3.8 Cary, NC Job Details Full-time $120,000
• $150,000 a year 2 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Volunteer time off Life insurance Qualifications Microsoft Power Automate Team management Training AI Cross-functional collaboration Full Job Description General Information Location Cary, North Carolina Alternative Location(s)

Posting Location:

Cary, North Carolina Posting Location:

Bridgewater, New Jersey Posting Location:

New York, New York Working Schedule Full-Time Work Arrangement Hybrid Travel Required 10% Relocation Assistance Available No Posted Date 07-May-2026 Job

ID 17282

Description and Requirements The Team You Will Join When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity The Citizen Developer Global COE Lead is responsible for unifying federated COE teams under a common enablement strategy — driving adoption, governance, and capability building that empowers employees to create solutions across MetLife's global footprint. This is an exciting opportunity to shape how tens of thousands of employees worldwide engage with low-code and AI tools, building the programs, communities, and guardrails that turn technology enablement into measurable business impact. Key Responsibilities Lead the Citizen Developer Global COE across central and federated teams, establishing a consistent operating cadence, governance model, and engagement framework that scales citizen development worldwide. Define and own the end-to-end enablement strategy — covering intake, onboarding, learning pathways, and champions networks — to accelerate adoption and build lasting maker capability across the organization. Build and sustain a thriving global citizen developer community by designing knowledge-sharing programs, facilitating peer learning, and maintaining the feedback loops that keep enablement relevant and effective. Partner with engineering, enterprise architecture, and regional COE leads to ensure citizen developer activity aligns with published guardrails, approved patterns, and enterprise security and governance standards. Track and report on COE performance using adoption metrics, community engagement data, and platform usage trends, using insights to continuously improve programs and demonstrate value to senior stakeholders. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent practical experience with enterprise technology platforms and applied AI tools. 5+ years of experience in technology platform enablement, COE leadership, or large-scale program management — including at least 1-2 years working with AI-powered solutions and demonstrated ownership of operating models and enablement strategies. Proven experience leading a Center of Excellence or comparable federated model, with a track record of coordinating across regions, business units, or global functions and influencing engineering, architecture, governance, and business stakeholders. Hands-on experience with Microsoft Power Platform (Copilot Studio, Power Automate, Power Apps), including enablement, onboarding, adoption management, and working knowledge of AI-native capabilities in low-code environments. Demonstrated ability to build and sustain global developer communities through training programs, engagement models, and knowledge-sharing mechanisms that drive adoption at scale. Preferred Qualifications Prior hands-on experience in software engineering, platform engineering, or solution/enterprise architecture, enabling credible and effective partnership with technical teams. Working knowledge of enterprise AI and automation, with the ability to contextualize how these technologies apply to citizen developer platforms and enterprise workflows. Broad familiarity with enterprise technology ecosystems, including cloud platforms (e.g., Azure), data technologies, and security and compliance frameworks.

Location Expectation:

This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $120,000

• $150,000 .

This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short

• and long-term disability.

We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple

• to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values
• Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead
• we're inspired to transform the next century in financial services.

At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.