Senior Solutions Advisor

Senior Solutions Advisor at Rocket Software Inc. in Rogers, Arkansas, United States Job Description Rocket Software, Inc. is looking to fill a Senior Solutions Advisor position reporting to Rogers, Arkansas (May telecommute part of time from home residence within Rogers, AR metropolitan area). Bachelor's degree (foreign equivalent accepted) in Computer Science, Information Technology, or a related field and 12 years' progressively responsible experience in an IT-related occupation. Experience must include the following specific experience and skills: 12 years' experience with

IBM OMEGAMON

solutions and IBM Storage Management solutions for IBM zSystems in two or more of the following areas:

OMEGAMON

for Storage on z/OS installs, configuration, maintenance, usage, concepts of z/OS and subsystems, OMEGAMON for Networks on z/OS installs, configuration, maintenance, usage, concepts of z/OS and subsystems, OMEGAMON for Messaging on z/OS installs, configuration, maintenance, usage and problem analysis of messaging issues and tuning, IBM zSystems Messaging solutions, IBM zSystems Storage solutions, and IBM zSystems subsystems and middleware (CICS, IMS, DB2 for z/OS) 12 years' experience in REXX programming 12 years' experience in z/OS Communication Services (TCP/IP and SNA) 12 years' experience with JCL and SMP/E and RACF 12 years' customer/client technical user relevant experience Proven track record of partnering well across multiple functions and disciplines Proven critical thinking, analytical and troubleshooting skills The Senior Solutions Advisor will provide advanced technical support in the field for IBM OMEGAMONs portfolio in specific

OMEGAMON

for Messaging on z/OS and IBM zSystems solutions. Serves as the lab advocate to ensure the customer's expectations are set correctly related to technical issues on the software. Assists sales in presenting and demonstrating these products and/or solutions to customers and support/drive POCs and POTs as well as providing deployment support and education as needed. The Senior Solutions Advisor will represent the customers' needs to the development team to ensure development roadmaps support clients' needs. Set up, configuration and usage of the

OMEGAMON

for Networks on z/OS, OMEGAMON for Messaging on z/OS and

OMEGAMON

for Storage on z/OS products. Understand and articulate complex business problem(s) customers are trying to solve for, to identify the right technology to bring forward to the customer. Present and deliver highly technical product training. Interact with lab and product support to research and respond to detailed questions from prospective and current customers. Deliver proof of concept and proof of technologies to customers. Ensure that clients' needs have been met and that product/solution is fully functioning according to specifications. Share customer feedback to product management in a variety of customer environments. Identify opportunities for additional customer technology enhancements through understanding of mainframe solutions. Deliver services that allow for successful proof of concept and post-sales deployment of

OMEGAMON

portfolio. Guide client in the set-up and configuration of

OMEGAMON

mainframe solutions and train customers in administration and use of those products. Convey technical details to technical and non-technical audiences. Act as the product expert for all audience levels with customers and within the lab. Ability to support customers in Asia-Pacific while working closely with US-based Support Teams. Manage multiple projects simultaneously from start to finish. Handle objectives professionally, answers questions quickly and coherently, deals with challenges assertively and persuasively. Mentors entry-level Solution Advisor team members. Apply online at USRecruitment@rocketsoftware; refer to Req. No. 26000801. Rocket Software, Inc. is an Equal Opportunity employer and subscribes to a drug free workplace. To view full details and how to apply, or