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Job Description
Mission Build a repeatable, scalable delivery engine that maintains high margins while supporting rapid growth. Working with a professional services firm that does work with multiple clients around cybersecurity. What This Role Is Accountable For Own all delivery outcomes (quality, speed, margin) Build and standardize delivery processes and playbooks Manage architects and operators Ensure capacity planning aligns with sales Core Responsibilities Define delivery methodology (Audit → Deploy → Manage) Create reusable workflow templates Manage project staffing and utilization Track delivery metrics (margin, timelines, efficiency) Improve delivery speed and reduce variability Required Experience 6-10+ years in: Consulting delivery, technical operations, or services leadership Proven experience: Scaling delivery teams Maintaining margins in services businesses Strong operational discipline What Great Looks Like Thinks like a builder AND operator Obsessed with repeatability and margin Can turn chaos into structured execution Balances speed with consistency Success Metrics (First 6 Months) Establish standard delivery playbooks Maintain 60%+ gross margin Achieve on-time delivery across projects Enable team to handle 2-3x more clients without linear hiring