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Salesforce Architect
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Applied Thought Auditors & Consultants Inc.
Texas City, TX (In Person)
Full-Time
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Job Description
Job Title:
Salesforce Architect (Service Cloud Voice & Contact Center Integration)REMOTE Contract Experience Level:
8-10+ years Role Overview We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agent force Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations. Key Responsibilities- Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center integrations
- Integrate Salesforce with platforms such as Five9 or other CaaS solutions
- Design and implement chat and messaging solutions for web and mobile apps within Salesforce
- Build and maintain Experience Cloud (Community) portals
- Develop scalable solutions using LWC (Lightning Web Components) and Apex
- Design and implement API-based integrations with external systems
- Collaborate with business stakeholders to translate requirements into technical solutions
- Ensure best practices in security, performance, and scalability
- Provide technical leadership and mentor development teams Required Qualifications 8-10+ years of Salesforce experience with strong architectural expertise Hands-on experience with: Salesforce Service Cloud Voice Agent force Voice (or similar voice solutions within Salesforce ecosystem) Contact center integrations (Five9 or equivalent) Strong development experience with: LWC (Lightning Web Components) Apex Salesforce integrations (REST/SOAP APIs, middleware, etc.
- Experience with Cloud (Communities/Portals)
- Proven experience implementing chat/messaging solutions within Salesforce
- Strong understanding of Salesforce data model, security, and governance Preferred Qualifications Salesforce certifications such as: Salesforce Certified Technical Architect (CTA) (preferred but not required) Application/System Architect Service Cloud Consultant Experience with multiple contact center platforms (beyond Five9) Experience in enterprise-scale Salesforce implementations Additional Requirements•Must be authorized to work in the United States•Willingness to undergo a background check•Strong communication and stakeholder management skills Nice to Have•Experience with omnichannel routing and workforce engagement tools•Familiarity with DevOps tools (Copado, Gearset, etc.
- Agile/Scrum experience