Mgr. Software Engineering-SRE

Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices. Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code. Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications. Ensure accountability for the team's technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot). Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence. Play a pivotal role in the R.I.D.E. (Recommend, Inform, Decide, Execute) framework. Understand CI/CD pipelines from build, test, to deploy phases. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 6+ years of experience in software development, with 2+ years in a technical leadership role and 2+ years in a people management role. Ensure AI-enabled features are introduced safely, transparently, and compliantly. Proven track record of leading and delivering large-scale, complex software projects. Experience leading teams building SaaS, enterprise, or highly available production systems. Deep expertise in one or more programming languages such as C#, .NET, Python, Java, or JavaScript. Extensive experience with software architecture and design patterns. Strong understanding of cloud technologies and DevOps principles. Excellent problem-solving skills and attention to detail. Excellent communication and leadership skills, with a demonstrated ability to influence and drive change. Master's degree or PhD in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Knowledge of agile development methodologies. Experience in a complex, matrixed organization. Demonstrated commitment to diversity and inclusion initiatives. Familiarity with developing accessible technologies. Provide technical mentorship and guidance to engineers at all levels, fostering a culture of learning, collaboration, and continuous improvement, encouraging the team to experiment, learn, and iterate on processes and technologies. Manage team workload and capacity, setting priorities and managing risks and tradeoffs. Collaborate with cross-functional teams, including product management, design, and operations, to ensure alignment and successful delivery of projects.