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Quality Control Analyst (Appraisal)

Job

Opteon USA

Fairhope, AL (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Quality Control Analyst (Appraisal) at Opteon USA Quality Control Analyst (Appraisal) at Opteon USA in Fairhope, Alabama Posted in 11 days ago.
Type:
full-time
Job Description:
Appraisal Quality Control Analyst The Quality Control Analyst plays a critical role in Opteon AMC's customer experience by executing a defined review process for each appraisal product in accordance with Opteon quality standards and client-specific requirements. This role serves as a key liaison between clients and appraisers, ensuring report quality, accuracy, and timely delivery. As a client- and appraiser-facing position, strong organizational and communication skills are essential. Key Responsibilities Provide detailed appraisal feedback and communicate required revisions to appraisers Manage client and appraiser communication (written and verbal) to meet expectations while maintaining strong relationships Partner directly with appraisers to ensure timely delivery of high-quality reports Apply established policies, procedures, and industry guidelines to maintain efficient workflows Deliver excellent customer service with professionalism in all interactions, including phone communication Manage multiple workflows simultaneously and prioritize tasks effectively Oversee payment processes to ensure all reports are paid or invoiced prior to delivery Contribute to a continuous improvement culture by identifying and sharing ideas to enhance processes and policies Meet or exceed departmental and individual performance goals Requirements Strong attention to detail and ability to assess report quality Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Strong interpersonal skills and a collaborative mindset Customer-focused approach with a commitment to quality and service Prior experience - Must have a minimum of two years of experience working in appraisal quality control. Current appraisal certification or licensure (preferred, but not required) Must be able to work shift from 9am-6pm (PST) with 1 hour lunch