QA Lead / Manager - Merchant Business Software Suite (MBSS)

QA Lead / Manager

• Merchant Business Software Suite ( MBSS ) Kennesaw, Georgia;Chandler, Arizona; Charlotte, North Carolina; Addison, Texas To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Kennesaw/QA-Lead
• Manager
• Merchant-Business-Software-Suite— MBSS
• \_26000089)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. We are seeking an experienced QA Lead/Manager to lead quality assurance efforts for the Merchant Business Software Suite, supporting mobile and payment system initiatives. The ideal candidate will have a deep understanding of merchant payment flows, mobile and POS systems, and the technologies that support them. This role requires both strategic leadership and hands-on QA expertise.

Responsibilities:

+ Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives + Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills + Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met + Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization + Contributes to the technology strategy for their technical domain + Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers + Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. +

Opportunity & Inclusion Champion:

Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. +

Manager of Process & Data:

Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. +

Enterprise Advocate & Communicator:

Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. +

Risk Manager:

Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. +

People Manager & Coach:

Provides inspection, coaching and feedback to motivate, differentiate and improve performance. +

Financial Steward:

Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. +

Enterprise Talent Leader:

Assesses talent and builds bench strength for roles across the organization. +

Driver of Business Outcomes:

Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

+ 10+ years of experience managing QA functions within payments, merchant services, or financial systems. + Strong understanding of POS environments , merchant transaction flows, and payment system integrations. + Hands-on experience testing mobile applications (Flutter experience preferred). + Proficiency with API testing and familiarity with

ASP . NET

application architectures. + Expertise with test automation frameworks and tools such as Playwright , Selenium , or equivalent. + Demonstrated experience building and maintaining automated UI test suites. + Excellent analytical, problem-solving, communication, and stakeholder-management skills. + Proven success leading QA teams through planning, execution, and delivery of complex technology initiatives.

Desired Qualifications:

+ Experience in financial services, payments, or fintech industry. + Familiarity with CI/CD pipelines and test integration tools. + Exposure to Agile development processes and project management tools (e.g., Jira, Confluence).

Skills:

+ Influence + Risk Management + Solution Design + Stakeholder Management + Technical Strategy Development + Analytical Thinking + Application Development + Collaboration + Result Orientation + Solution Delivery Process + Agile Practices + Architecture + Automation + Data Management +

DevOps Practices Minimum Education Requirement:

Bachelor's degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\ EEOC \ KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/ FCOE

• Official-Notice-Eng-Final-8.

30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises To view full details and how to apply, please login or create a Job Seeker account