QA Analyst - QCO (Contractor Position)

The MBTA is looking for a QA Analyst to perform Quality Assurance/Testing activities on a document compliance solution. This solution would allow controlled document and rule book distribution to field employees using iPad tablets, and evolving to Android, and Windows support. The QA Test Analyst will ensure the application meets business and compliance requirements across online/offline scenarios and will support future integrations with our corporate systems, including learning management systems, document management platforms, and HR Systems. This role combines testing of mobile apps, and web interface testing across platforms, including role-based security validation, pilot/UAT support, and data/integration testing. Mobile & Functional Testing (iPad/iOS):

Validatedocument access, search, annotations, content pack downloads, sync behavior, caching, performance, and error handling under variable connectivity.

Role-Based Access & Security:

Test authentication/SSO, role-based visibility, creator/publisher/consumer permissions, and acknowledgement workflows.

Document Lifecycle & Compliance:

Verify creation > approval > publication > distribution workflows; track version; confirm acknowledgements; ensure auditability and compliance metrics.

Test Design & Execution:

Author test plans, test cases, test data, and regression suites. Execute smoke, regression, exploratory, and end-to-end tests; document results and defects. Participate in

Project Meetings:

Cross functional team meetings, defect triage, lessons learned, project and test planning, etc.

Pilot & UAT Support:

Collaborate with business stakeholders to plan pilots, prepare test scripts for field users, triage issues, verify fixes, and provide rollout-readiness reports.

Infrastructure & MDM Collaboration:

Work with IT/MDM teams (e.g., Intune) on app deployment, updates, device compliance, certificates, VPN, and proxy behaviors; reproduce issues.

Integrations with enterprise systems:

Test LMS linkages (acknowledgements > training records), SharePoint/ DocuNet publishing workflows, version mapping, and HRSystemfeeds as defined.

Reporting & Quality Gates:

Maintain requirements traceability thru tests and outcomes; contribute to test reports, release notes, go/no-go decisions; monitor key QA metrics ( defect , test coverage). Under the guidance of the QA Lead and collaboration with the Project Lead, design and implement test system configurations in Comply365 ( DocuNet , PureIntel , ProAuthor , SafetyNet). Partner with IT for SSO integration, interface support, and data model alignment. Leverage PureIntel to design dashboards for tracking document access, compliance, usage trends Assist in defining testing scenarios, conducting testing, and validating business requirements. Act as an ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues. Coordinate with other project team members including contractors, outreach staff, and MBTA stakeholders. This is a term-limited and project-specific contractor position that is not employed directly by the MBTA. This hybrid position requires being in the office at least two (2) days per week. A bachelor's degree from an accredited institution incomputers,communications, or relatedfield. 5+ years in software QA with strong mobile/iPadOS testing experience. 5+ years with QA tools,methodologies, and strong understanding of effective software testing models. Experience authoring test plans/cases and managing regression suites. Hands-on experience with offline-first testing and sync workflows. Familiarity with SSO and role-based access testing. Proficiency with test/defect management tools Ability to troubleshoot across application, device, network, and integration layers. Experience supporting pilots/UAT and collaborating with non-technical field users. Experience working with Business Analysts and participating in requirements traceability and UAT. Soft Skills Detail-oriented and organized; able to manage multiple configuration areas concurrently. Strong user empathy, particularly for mobile and field-based workers. An analytical mindset with ability to balance business needs and technical feasibility. Clear written/verbal communication. Structured approach to test design; strong documentation discipline. Collaboration across IT security, infrastructure, vendor, and field teams. Innovative with proven ability to effectively investigate and troubleshoot issues Public transit/transportation or fieldservice domain experience. Experience with MDM (Intune) for mobile application rollout. Integrations testing with LMS, HR/PeopleSoft, and SharePoint/DocuNet. Understanding of content governance, controlled manuals, or rule books. Familiarity with automated testing tools and mobile automated testing is a plus Experience with Comply365, including configuration,ProAuthor, and system administration. Experience with the Power Platform (Power BI, Power Automate, Power Apps). Understanding of digital content accessibility and mobile usability standards. Exposure toCompliance Software,LMS integration or certification tracking solutions is a plus. Tools & Technologies Comply365 (DocuNet,PureIntel,ProAuthor,UserNet) Microsoft Power Platform (Power BI, Power Automate, Power Apps) SharePoint, Documentum (legacy content tools) Visio, MS Office(Excel, Word,Powerpoint), Teams