IT QA Analyst II

IT QA Analyst II Mecklenburg County•3.6 Charlotte, NC Job Details $81,457•$101,821 a year 15 hours ago Qualifications Statistics Computer operation Defect detection (quality control) Computer Science Bug Tracking (Quality assurance practices) Test management tools Regulatory compliance Bug Reporting (Quality assurance practices) Information Systems Mid-level 3 years Bachelor's degree in business administration Databases Change management Statistical analysis Help files Analysis skills Project management Bachelor's degree Release management Task prioritization Decision making Conflict management Software documentation Organizational skills IT Regression testing Networking through strategic partnership building Business Administration Productivity software

Full Job Description Salary Range:

$81,457•$101,821 This is an exempt position. Pay rates are based on education, skill, experience level and internal equity. Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative.

POSITION SUMMARY

Assists in the creation, preparation, and implementation of quality assurance reviews, the development and execution of basic to moderately complex test plans, test scenarios and test cases/test sets. Interacts with users to share information and clarify instructions. Under the guidance of more experienced analysts, assists in test strategy and test plan development. Performs basic to moderately complex test data conditioning, regression testing and testing validation and communicates testing results. Logs, tracks, and verifies resolution of software and specification defects. Documents all QA/Testing phases of the SDLC process. Assists in the development of quality assurance standards and measures.

ESSENTIAL FUNCTIONS

Performs full life cycle testing for the applications, platforms, and related interfaces. Follow Systems Development Lifecycle (SDLC), quality and project management best practices complies with internal processes related to regulatory or compliance requirements and adheres to Change Control and Problem Management procedures. Develop and manage successful partnership-based relationships across multiple organizational units, at various levels. Actively participate in requirement development meetings to gather/document software testing objectives from business units; participates in functional and technical meetings, from the beginning of the project through the entire life cycle. Analyze business requirements to determine the range and scope of testing scenarios needed to fully exercise new or changed code. Identifies test objectives from requirement documents / technical design specifications, and maps test cases/test sets to test objectives to ensure test coverage. Participate in the development of test strategies/test plans. Write test plans and test sets/test cases in compliance with Quality Services and industry standards for moderately complex business functions and/or multi-system/integrated environments. Identifies and/or creates test data following data compliance standards and requirements. Execute end-to-end manual and/or automated tests, documents results, and works with developers to remediate issues/retest defects; collaborate with other teams to achieve end-to-end process quality. Use testing tools to record execution results and to store testing evidence. Own defects from identification, through triage and retest of the corrected code. Support change management/release management activities with detailed information regarding dependencies or risks identified during testing. Maintain and update test documentation, user guides and help note to ensure accuracy of applications and related documentation. May provide direction to less experienced IT QA Analyst Is and/or IT QA Analyst IIs. Coordinate with end-users to test when additional business/functional subject matter expertise is needed. Design and build a regression test bed of repeatable test sets/test cases. Track and report test results for the application's compliance to the functional specifications. Track, report and review test results and associated metrics with Quality Services leadership team.

MINIMUM QUALIFICATIONS

Experience:

Minimum of three years of experience in software testing and quality assurance.

Education:

Bachelor's degree in Computer Science, Information Systems, or Business Administration. Combination of relevant education and relevant experience accepted: Yes

PREFERRED QUALIFICATIONS

Database testing experience

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of SDLC and QA/Testing Deliverables:

Business Requirements Documents Functional Specification Documents Technical Design Documents Defect tracking and reporting Test Status reporting Ability to track and resolve projects issues Exposure to risk mitigation Comprehensive knowledge of systems-application testing. Sound knowledge of standard testing and developing procedures. Experience with Quality Center and/or other automated testing tools. Experience with statistical reporting and analysis. Experience working in a team-oriented, collaborative environment. Excellent understanding of the organization's goals and objectives. Working knowledge of MS Office (Word, PowerPoint, Excel). Skills Excellent PC skills. Excellent verbal and written communication skills, including the ability to read and process moderately complex technical information. Strong analytical, organizational, decision making and presentation skills. Good project management skills and/or substantial exposure to project-based work structures. Proven data analysis, data verification, and problem-solving abilities. Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Detail oriented with significant emphasis on the quality of their work. Self-motivated, driven and directed. Abilities Contributing to

Team Success:

Actively participates as a member of a team to move the team toward the completion of goals.

Building Partnerships:

Identifies opportunities and acts to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.

Communication:

Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Collaboration:

Works effectively and cooperatively with others; establishes and maintains good working relationships.

Customer Focus:

Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs.

Decision Making:

Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

Technical/Professional Knowledge and Skills:

Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise. Driving for

Results:

Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Planning and Organizing:

Establishes courses of action for self and others to ensure that work is completed efficiently.

Managing Conflict:

Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.