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Junior QA Analyst
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SHOE SHOW, INC.
Concord, NC (In Person)
Full-Time
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Job Description
Junior QA Analyst
Maintain test documentation and ensure it reflects current testing processes and requirements.
Ensure compliance with security standards, particularly related to payment processing and sensitive customer data.
Contribute to the development and refinement of QA processes and best practices.
Tier 2 supportAct as the escalation point for complex POS issues not resolved by Tier 1 support.
Troubleshoot software, hardware, payment, and connectivity issues across store POS environments. Document root causes, workarounds, and permanent resolutions for recurring incidents.
Provide guidance and knowledge transfer to Tier 1 support to improve overall service effectiveness.
SHOE SHOW, INC. - 3.2
Concord, NC Job Details Full-time 5 hours ago Qualifications Software issue identification Data integrity assurance Feature validation testing Network troubleshooting Defect resolution root cause analysis Bug Tracking (Quality assurance practices) Quality control product testing Test case design Test Case Documentation (Quality assurance practices) Incident report management Bug Reporting (Quality assurance practices) Application deployment Incident Escalation Information security compliance Collaboration with product development teams System validation Security testing methodologies Issue tracking Hardware support Resolving technical support tickets System deployment UI Data validation Engineering functional testing Root cause analysis Defect tracking tools Security control testing POS systems Escalation handling Scalability and Performance Testing (system development) Full Job Description What You Should Know We are seeking a detail-oriented and motivated Junior QA Analyst to join our team, focusing on Point of Sale (POS) systems. In this role, you will assist in ensuring the functionality, reliability, and quality of our POS software and hardware solutions. This is an entry-level position ideal for someone with a keen eye for detail, a passion for technology, and a desire to grow their skills in quality assurance.What You Will Do Testing and Validation:
Execute manual and automated tests to ensure the quality and functionality of POS systems. Test POS software applications, hardware components, and integrations with other systems (e.g., inventory, payment processing). Validate features such as transaction processing, data accuracy, and user interface behavior.Defect Identification and Reporting:
Identify, document, and report bugs or issues in the system using bug-tracking tools. Reproduce and troubleshoot issues to provide detailed insights for the development team. Collaborate with developers to verify fixes and ensure resolution of reported issues.Test Case Creation and Execution:
Develop and execute test cases, scenarios, and scripts based on requirements and specifications.Maintain test documentation and ensure it reflects current testing processes and requirements.
Collaboration:
Work closely with the development, product, and support teams to understand project requirements and deliverables. Play a key role in effectively communicating upcoming changes and updates to the POS Support and Store Operations teams. Support the deployment and validation of new POS software releases or updates.Performance and Security Testing:
Assist in evaluating the performance of POS systems under various conditions.Ensure compliance with security standards, particularly related to payment processing and sensitive customer data.
Continuous Improvement:
Provide feedback on user experience and potential areas of improvement for the POS system.Contribute to the development and refinement of QA processes and best practices.
Tier 2 supportAct as the escalation point for complex POS issues not resolved by Tier 1 support.
Troubleshoot software, hardware, payment, and connectivity issues across store POS environments. Document root causes, workarounds, and permanent resolutions for recurring incidents.
Provide guidance and knowledge transfer to Tier 1 support to improve overall service effectiveness.