Quality Assurance Specialist - RMA

Quality Assurance Specialist•RMA Buffalo, NY Job Details Full-time $24•$29 an hour 1 day ago Benefits Wellness program AD&D insurance Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Safety equipment provided Referral program Qualifications Quality control corrective actions Performance dashboard reports Dashboard development Spanish Finished product defect inspection Electro-mechanical components Customer returns handling Calibration Regulatory compliance Environmental compliance Data reporting Calipers Corrective and preventive actions (CAPA) English Mid-level High school diploma or GED DOT (Department of Transportation) regulations

ISO 14000

family Analysis skills Continuous improvement Micrometer Blueprint reading Environmental regulatory compliance Productivity software Quality assurance within manufacturing Manufacturing Root cause analysis Cross-functional collaboration Hand tools Coordinate measuring machine Manufacturing company experience Communication skills Regulatory compliance management Cross-functional communication Supply chain collaboration Internal audits

Full Job Description Job Title:

Quality Assurance Specialist•

RMA Department:

Quality Reports To:

Quality Engineer Job Status:

Full-Time FLSA Classification:

Non-Exempt Hours:

Monday•Friday, 7:30 a.m.•4 p.m.

Salary/Wage Rate:

$24.00•$29.00/hour Tectran Manufacturing Inc. is an industry-leading manufacturer of air, hydraulic, and electrical systems for the transportation industry, serving heavy-duty tractor-trailer and bus markets. We are committed to delivering innovative, durable, and high-performance products that meet demanding customer and regulatory requirements. Job Summary The Quality Assurance & RMA Coordinator manages the full Return Merchandise Authorization (RMA) lifecycle while supporting Quality Assurance initiatives that improve product reliability and customer satisfaction. This role combines hands-on failure analysis, regulatory compliance, data reporting, and cross-functional collaboration to drive continuous improvement and reduce product returns.

Responsibilities:

RMA Management & Failure Analysis Manage end-to-end RMA process from intake through disposition Review and validate warranty eligibility Perform product teardown, testing, inspection, and root cause analysis Determine and communicate disposition (repair, replace, credit, reject, return to stock) Track and analyze RMA metrics, including turnaround time and failure trends Develop dashboards and generate weekly/monthly reports Quality Assurance & Compliance Inspect and evaluate raw materials, assemblies, and finished goods Perform and document testing per internal and customer requirements Investigate non-conforming materials (NCMR) and coordinate containment and rework Support Corrective and Preventive Actions (CAPA) Ensure compliance with

DOT, FMVSS, ISO 9001, ISO

14001, SAE, and other applicable standards Serve as point of contact for regulatory requirements including Prop 65, REACH, RoHS, TSCA, GADSL, and Conflict Minerals Continuous Improvement & Collaboration Partner with Engineering on root cause investigations and product improvements Provide feedback to Manufacturing on defect trends and systemic issues Collaborate with Production, Supply Chain, Customer Service, and suppliers to resolve quality concerns Participate in continuous improvement initiatives to reduce RMAs and improve processes

Education & Experience:

High school diploma or equivalent required Experience in product failure analysis and material evaluation Experience in a manufacturing or distribution environment preferred Electro-mechanical product experience preferred Bilingual (English/Spanish) a plus Technical Skills Proficiency with inspection equipment (CMM, optical comparators, hand measurement tools) Ability to read and interpret technical drawings/blueprints Working knowledge of manufacturing and assembly processes Experience with quality tools (5-Why, Fishbone, Pareto, 8D) Proficiency in Microsoft Office Working knowledge of Internal Auditing; experience with planning and executing audits preferred Experience with basic in-house calibration of precision hand tools (calipers, micrometers) is preferred but not required

Core Competencies:

Strong analytical and problem-solving skills Excellent written and verbal communication Highly organized and detail-oriented Self-motivated, proactive, and results-driven Collaborative team player

Safety Requirements:

Employee will be required to wear the provided PPE per the role requirements Follow site safety and any department specific protocols Report safety hazards or potential safety hazards to reporting Supervisor Attend company safety meetings

Physical Requirements:

Prolonged computer work and desk time Frequent standing, walking, and bending throughout facility Ability to lift up to 50 lbs Frequent use of hand dexterity and near vision

Perks:

Health, Dental, Vision, Life and AD&D, and various voluntary insurance coverages 401(k) program with a company match Wellness program Paid time off (PTO) and holiday pay (10 days annually) $500 referral bonus TECTRAN is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Monday•Friday, 7:30 a.m.•4 p.m.