Test Center Administrator

We are looking for a dedicated Test Center Administrator to join our team in Rochester, Minnesota. In this long-term contract position, you will oversee daily operations at the test center, ensuring compliance with company standards and providing a secure, detail-oriented environment for test candidates. This role involves supervising staff, maintaining facility security, and delivering exceptional customer service to test-takers.

Responsibilities:

• Manage the daily operations of the test center, ensuring adherence to company policies and client requirements.
• Develop and oversee staff schedules, including supervising regular and contract Test Center Administrators.
• Train and mentor new team members to meet performance and quality standards.
• Monitor and enforce security and identification procedures for test candidates during registration and testing.
• Maintain the physical security of the testing facility, including managing keys and ensuring proper use of locks and security systems.
• Resolve issues related to candidates, facilities, or operations, escalating them to the appropriate department when necessary.
• Communicate with property management to ensure a safe, comfortable, and fully operational testing environment.
• Conduct quality assurance checks, participate in audits, and support corporate initiatives as a team member.
• Prepare and file detailed reports on incidents, complaints, or irregularities observed at the test center.
• Utilize basic technical knowledge to troubleshoot and resolve common computer or equipment issues.