Job Description
Garden City, NY (Hybrid)
Salary Range:
$65,000 - $75,000 The Digital Projects Implementation Analyst is responsible for supporting the implementation of software applications and business tools, as well as services related to digital projects associated with Apple Bank's digital banking strategy. Duties include reviewing business requirements, preparing user acceptance test (UAT) scripts, performing user testing, contributing to training documentation, and instructing staff on new systems and processes. This role collaborates with the Information Technology group throughout certification and testing phases, and provides project support across various departments, including digital banking, account openings, call center tools, debit card/disputes, and products/processes. The Analyst manages connections between technical and system-related considerations, anticipates changes, resolves obstacles, and coordinates across business lines to meet objectives, address issues, and ensure implementation timelines are met. ESSENTIAL DUTIES & RESPONSIBILITIES
Collaborate with business partners to design test scenarios that accurately reflect real-world situations; document processes, coordinate resources, and execute user acceptance testing to validate these scenarios and provide final approval to IT prior to deployment. Develop and maintain comprehensive documentation to support application testing efforts, generate detailed reports on outcomes, conduct and oversee regression testing as part of ongoing quality assurance, and ensure certification across various digital devices, operating systems, and browsers. Log trouble tickets for issues identified during UAT, supplying all required documentation to facilitate investigation and resolution. Liaise with IT teams and external vendors through project calls and post-implementation meetings to ensure solutions are delivered according to documented requirements. Execute thorough testing and validation of systems and new features throughout implementation phases. Apply data analysis expertise to research, identify, and implement solutions, as well as manage post-production issue remediation. Assist with resolving customer issues and troubleshooting production-related concerns. Work collaboratively with internal development teams during implementation to ensure completion of deliverables. Coordinate and monitor implementation activities, project tasks, and deliverables in line with established project plans and timelines. Ensure that customer complaints are properly logged and addressed by IT or Vendor partners, escalating issues as necessary. Take ownership of end results, act as a subject matter expert for assigned products, and leverage available resources to achieve set objectives. Provide support for product installations during off-hours (evenings/weekends) and be available 24/7 for infrequent incident management events. Perform additional duties as assigned. SKILLS, EDUCATION, & EXPERIENCE
Bachelor's degree in a relevant field, or equivalent work experience. 2-4 years of experience in financial services or digital banking; project coordination experience is advantageous. Understanding of digital banking platforms and money movement services (such as BillPay, P2P, and A2A). Familiarity with banking products, account opening processes, and CIP/compliance requirements is preferred. Capable of managing multiple products or projects with effective prioritization and attention to detail. Knowledge of digital and mobile devices, operating systems, and browser configurations. Ability to collaborate on solutions with innovation and resourcefulness. Commitment to delivering quality products and positive customer experiences. Detail-oriented, persistent, and manages tasks according to timelines and product performance metrics. Willingness to learn new techniques, programming languages, and design patterns as required. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you'll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you're just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We'll support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Bank's employment policy is to provide equal opportunity to all persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at talentacquisition@applebank.com. Know Your Rights:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf The Pay Transparency Notice:
https://dol.ny.gov/system/files/documents/2024/04/p688-pay-transparency-law-for-employee.pdf
