Senior Specialist, Exam Content Services

• Description

• Title:

• Senior Test Content Services Specialist

• Location:

• Remote
• US •

Compensation:

• $68K
• $77,000
• About PSI
• We are PSI Services.

We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/

• About the Role
• The Senior Test Content Services Specialist is an experienced contributor who applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification and education exams.

The Sr. Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software.

• This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops.
• Role Responsibilities
• Onboard new clients, review contracts, and determine appropriate test setup based on client requirements.
• Set up content migration plan and timeline for new clients, with input from the client, internal project manager, and other key stakeholders.
• Intake new exams for existing clients and publish exams according to established timeline requirements.
• Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
• Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
• Prepare tests for publication, perform quality checks, and implement live updates to tests.
• Collaborate with Information Technology personnel to provide software support and training for clients.
• Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
• Conduct quality control according to department procedures and address issues.
• Support peers with tasks related to test publication.
• Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
• Maintain in-depth and up-to-date knowledge of proprietary test delivery software.
• Knowledge, Skills and Experience Requirements
•  Education to Bachelor's degree level.  3+ years' experience in exam publication, item bank management and/or database management.  Strong proofreading skills required.  Strong experience with project management processes and workflows.  Proficiency with Microsoft Office applications.  Experience with XML, HTML and QTI file formats.
• Benefits & Culture
• At PSI, our culture is to be transparent and fair.

That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us.

This includes:

+ 401k/Pension/Retirement Plan

• with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance
• country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts
• for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.