Testing Facilitator

We seek applicants for a part-time Testing Facilitator to administer and provide test security for exams proctored in the College's Testing Center , including placement, make-up, and community proctoring. This position will also provide administrative and data entry support for the Testing Center. This position will include evening and weekend hours. General responsibilities include, but are not limited to Manage testing room operations and actively proctor exams in accordance with established guidelines to ensure test integrity. Perform opening, daily, and closing responsibilities for the Testing Center, depending on the schedule. Maintain confidentiality of students and other individuals who utilize the Testing Center in accordance with the Family Educational Rights and Privacy Act (FERPA). Review test scores and related outcomes with students. Maintain familiarity and compliance with testing vendors' policies and procedures through ongoing training. Under the direction of the Associate Director, manage the collection, maintenance, and security of data and records pertaining to services provided. Produce reports from the data as requested. Provide excellent customer service through daily interactions with students, faculty, staff, and community members. Participate in training new Test Facilitators and Test Proctors as needed. Enforce policies, complete incident reports for all policy violations, and regularly apprise the Associate Director. Under the direction of the Associate Director, verify Course and Placement testing appointments, and assist with the preparation and proctoring of group exams. Associate degree or appropriate experience/education Strong interpersonal, verbal, and written communication skills Experience with Microsoft Office software, especially Word and Excel Ability to learn and utilize various computer programs Ability to effectively enforce established policies and procedures Ability to use good judgment and effective problem-solving skills Ability to become a certified test administrator as needed Work experience in a testing environment Familiarity with the Family Educational Rights and Privacy Act (FERPA) Experience with data management Applications submitted by May 29, 2026 will receive priority consideration, with review of applications continuing as needed. Current Heartland Community College students may not serve in this position due to testing security considerations. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Due to the operational responsibilities and on-site requirements of this role, the position is not eligible for long-term remote work arrangements, alternate work schedules, or summer flexible scheduling options.