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Vehicle Speech Performance Testing Lead
Job
General Motors
Remote
Full-Time
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69
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Job Description
Build a vehicle condition simulator and perform end-to-end validation tests for the digital companion. Engage in the Agile process within GM, acting as the Product Owner for the Digital Companion Performance Vertical. Design and develop automated simulation tools and processes to predict customer experience across many conditions, such as vehicles, customer demographics, and languages. Use input test data from the Data Scrum (VAST) and provide feedback to the Data Scrum on additional data needs, improvements, and recommendations. Execute tests, provide high quality analysis of results, and report any issues to appropriate teams. Work with cross-functional teams to resolve speech performance quality issues and improve speech performance quality over time. Develop and execute plans to store tools, processes, test results, and lessons learned. Correlate test results to customer feedback and in-vehicle testing. Stay abreast of any changes in speech technologies and requirements, adjust the testing tools and processes to account for the changes, and communicate any changes made to the appropriate stakeholders. Expand testing capabilities to other speech technologies. Keep the GM End-Customer experience and GM's credibility at the forefront of all decisions. Identify opportunities to improve processes, quality, and cost-reduction. Hybrid Work Policy - 3 days In-office, 2 days remote - Must be able to report to local office.