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Lead IVR Automation Tester - Plano, TX(Onsite)

Job

Sage IT Inc

Plano, TX (In Person)

Full-Time

Posted 3 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Role:
Lead IVR Automation Tester Location:
Plano, TX(Onsite)
Description Job Description :
Primary Skills - IVR Testing, Cyara Min 10+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint. Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus. Experience in developing Manual and automation test scripts with CYARA. Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns. Load Testing activity in regular intervals and report generation. Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.